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Customer Support Voice Jobs in Bangalore - Ecommerce

Customer Support Voice
Ecommerce
12th Pass (HSE), Any Graduate
2015 - 2020
13000 - 20000 Per Month
Customer Support Voice Jobs in Bangalore - Ecommerce
Last Date 23 Mar 2020
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Ecommerce - Job Details

Date of posting: 23 Jan 20
Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Requirements
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling the tough case

Job Summary

Job Type : Full Time
Job Category : MBA,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Ecommerce

Ecommerce
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Ecommerce recruiting Customer Support Voice candidates nearby Bangalore.Ecommerce vacancies for Customer Support Voice is recruited through Written-test, Face to Face Interview etc.
Ecommerce Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE), Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Voice position in Ecommerce. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ecommerce recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Ecommerce and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Ecommerce and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ecommerce and near your city and get a secured career.