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Customer Support Voice Jobs in Mumbai,Navi Mumbai - Sutherland

Customer Support Voice

Sutherland
Expired

Posted: 27 Nov 19

Job Description

Dear Candidate,


Sutherland is seeking a motivated and passionate person to join us as a Technical Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Responsibilities and Duties

In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include;

Responsible for answering, resolving customer issues

Identify and relate with various customer needs and scenarios

Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Remain updated in client and industry led processes, technology applications, utilities, and products

Utilize various client-based tools and applications for customer management and servicing

Transfer customers to appropriate departments when required

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals


Required Experience, Skills and Qualifications

The minimum qualifications for this role are;

Fresh graduates / HSC can also apply

Customer oriented

Good knowledge of internet technology

Strong typing Skills: 25 words per minute with 85% accuracy

Good verbal and written English communication skills

Flexible to work in rotational shifts



Benefits

We Will Give You


Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity

The chance to work with people who will become your second family

A workplace that's never boring

The opportunity to make someone's day, every day

Rewards and recognition as you blaze your own trail and ignite your career


Location : Airoli - Mumbai

Shift: 24/7


Regards,

HR- Rumal


Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id767028
Locality Address
Country India

About Company

Sutherland Confidential
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