Customer Support Voice Jobs in Mumbai,Navi Mumbai - Sutherland
Customer Support Voice
Job Description
Dear Candidate,
Sutherland is seeking a motivated and passionate person to join us as a Technical Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Responsibilities and Duties
In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include;
Responsible for answering, resolving customer issues
Identify and relate with various customer needs and scenarios
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client-based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
Required Experience, Skills and Qualifications
The minimum qualifications for this role are;
Fresh graduates / HSC can also apply
Customer oriented
Good knowledge of internet technology
Strong typing Skills: 25 words per minute with 85% accuracy
Good verbal and written English communication skills
Flexible to work in rotational shifts
Benefits
We Will Give You
Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
The chance to work with people who will become your second family
A workplace that's never boring
The opportunity to make someone's day, every day
Rewards and recognition as you blaze your own trail and ignite your career
Location : Airoli - Mumbai
Shift: 24/7
Regards,
HR- Rumal