Customer Support Voice Jobs in Mumbai - Rekrut India

Customer Support Voice

Rekrut India

0 Years

Not disclosed

Expired

Posted: 03 Feb 22

Job Description

Customer Support Voice

Manage large amounts of incoming calls approx. 80-100 calls a day.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required skills:-

Good typing Speed.
Good Communication Skills.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

No Sales Target, only customer Service. Western Suburbs only should apply.

No candidates beyond Bhayander will be considered.
Male: Rotational basis night shifts, Female: no Nights shifts, only rotational day shifts.
5 days working. 2 off on a rotational basis.

Only immediate Joiners should apply.