Customer Support Voice Jobs Opening in Mind click at BTM, Domlur, HSR, Bangalore
Customer Support Voice
Job Description
Job Description:
We are looking for a proactive, articulate, and customer-focused Customer Support Voice to join our growing support team. The ideal candidate will be responsible for handling inbound and/or outbound customer calls, resolving queries, providing product or service information, and ensuring a positive customer experience during every interaction.
This role is ideal for individuals who are excellent communicators, empathetic listeners, and natural problem solvers. As a voice support representative, your key goal will be to enhance customer satisfaction by addressing inquiries or complaints with professionalism, clarity, and patience.
Whether supporting B2C customers or corporate clients, this role is crucial in maintaining trust, improving service delivery, and representing the company’s brand through effective communication.
Key Responsibilities:
Customer Interaction:
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Handle high volumes of inbound and/or outbound calls from customers in a timely and professional manner.
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Understand customer needs, concerns, or inquiries and provide accurate, relevant information.
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Respond to questions about products, services, billing, or technical support based on company training and SOPs.
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Offer appropriate solutions and alternatives to ensure resolution of customer issues on the first call (First Call Resolution – FCR).
Problem Solving and Escalation:
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Identify, troubleshoot, and resolve customer issues or complaints effectively.
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Escalate complex or unresolved queries to the appropriate department or supervisor, following escalation protocols.
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Follow up with customers when necessary to ensure complete satisfaction.
Data Entry and Documentation:
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Accurately record all customer interactions, feedback, and outcomes in the CRM system or call logs.
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Maintain confidentiality and data integrity while handling sensitive customer information.
Process Adherence:
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Follow standard scripts, call handling procedures, and quality guidelines to ensure consistency.
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Comply with company policies, call center standards, and applicable regulations such as data protection laws.
Product and Process Knowledge:
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Stay up-to-date with product knowledge, promotions, policies, and process changes through ongoing training.
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Provide feedback to management on recurring issues, product concerns, or customer suggestions for service improvement.
Performance Metrics:
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Meet or exceed KPIs such as Average Handling Time (AHT), Customer Satisfaction Score (CSAT), and Quality Assurance (QA) scores.
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Aim for high first-contact resolution rates and positive customer feedback.
More information about this Customer Support Voice Job
Please go through the below FAQs to get all answers related to the given Customer Support Voice job
- What are the job requirements to apply for this Customer Support Voice job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Voice
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 33000 Monthly. The Salary will depend on the interview. This Customer Support Voice is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Voice is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Voice position?
- Ans: There are immediate 1 job openings for Customer Support Voice in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Bangalore
0 to 3 Years
Salary not disclosed
B.Com, 12th Pass (HSE)
Hyderabad, Bangalore, Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, BCA, BE/B.Tech, BSc, CS
Bangalore
0 to 1 Years
Salary not disclosed
Certificate Course (ITI), Diploma, 12th Pass (HSE), Vocational Training
Bangalore, Udupi
Freshers
Salary not disclosed
BA, BBA/BBM, BSc 
