Customer Support - Voice Process Jobs Opening in EOS at Thuraipakkam, Chennai
Customer Support - Voice Process
Job Description
Hiring for EOS – Thoraipakkam, Chennai
Key Responsibilities:
1. Inbound Call Handling:
-
Attend incoming customer calls promptly and courteously.
-
Respond to queries regarding products, services, orders, billing, technical issues, or policies.
-
Provide step-by-step solutions or troubleshooting guidance as per the process flow.
-
Ensure first-call resolution (FCR) wherever possible and avoid unnecessary escalations.
2. Outbound Calling (if applicable):
-
Make outbound calls to follow up on unresolved issues, conduct customer satisfaction surveys, or offer support for ongoing services.
-
Promote relevant products or services in upselling/cross-selling campaigns, if required.
-
Confirm customer details and verify information during verification or data update processes.
3. Issue Resolution and Service Delivery:
-
Record customer concerns or complaints accurately and forward them to the relevant departments if they require backend resolution.
-
Track open tickets and follow up until the issue is resolved, keeping the customer informed.
-
Collaborate with internal teams (tech support, billing, logistics) to ensure timely support delivery.
4. CRM and Documentation:
-
Update customer details, call logs, and complaint resolution notes in the CRM or call handling systems.
-
Tag each call correctly (query, complaint, request, etc.) for accurate data recording.
-
Maintain confidentiality and data privacy while handling sensitive customer information.
5. Service Quality and Compliance:
-
Adhere to process guidelines, scripts, and call quality parameters set by the organization.
-
Meet daily, weekly, and monthly performance metrics such as Average Handling Time (AHT), Customer Satisfaction Score (CSAT), and Call Quality Score.
-
Follow standard operating procedures (SOPs), compliance protocols, and company policies.
6. Communication and Professionalism:
-
Maintain a polite, friendly, and professional tone throughout customer interactions.
-
Practice active listening to fully understand the customer’s concerns before responding.
-
Handle irate or upset customers calmly and empathize with their issues while working toward a resolution.
7. Continuous Improvement and Training:
-
Participate in regular training sessions to enhance product knowledge, soft skills, and system usage.
-
Keep up to date with new services, processes, offers, and updates within the organization.
-
Provide feedback on recurring customer issues to team leaders or managers for process improvements.
More information about this Customer Support - Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Support - Voice Process job
- What are the job requirements to apply for this Customer Support - Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support - Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support - Voice Process is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support - Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support - Voice Process position?
- Ans: There are immediate 1 job openings for Customer Support - Voice Process in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BDS, BSc, CA
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc 
