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FEATURED JOBIAM L1 Support Engineer
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Job Description
Job Description: Azure & Active Directory (AD) – L1 Support Engineer
Role Overview
We are looking for a motivated L1 Support Engineer with foundational knowledge in Microsoft Azure and Active Directory (AD) to support day-to-day operations, user requests, and basic troubleshooting activities. The role focuses on ensuring availability, security, and smooth functioning of identity and access services.
Key Responsibilities
Active Directory (AD) Support
Handle user account management (creation, deletion, modification)
Manage password resets, unlock accounts, and group memberships
Provide basic support for Group Policies (GPOs)
Monitor domain controller health and report issues
Maintain OU structure and user/computer objects
Assist in access provisioning and de-provisioning
Azure (Entra ID) Support
Manage users and groups in Microsoft Entra ID (Azure AD)
Support license assignment and role-based access control (RBAC)
Assist with MFA setup and troubleshooting
Perform basic checks on Azure resources and access issues
Support portal-level troubleshooting and ticket resolution
Incident & Service Request Handling
Respond to L1 tickets via ServiceNow/ITSM tools
Perform initial analysis and troubleshooting
Escalate complex issues to L2/L3 teams
Ensure SLA adherence and timely resolution
Maintain proper documentation of incidents and solutions
Monitoring & Reporting
Monitor alerts related to AD, Azure, and IAM services
Perform health checks and basic validations
Prepare daily/weekly reports for incidents and requests
Required Skills
Technical Skills
Basic knowledge of:
Active Directory (Users, Groups, OU, GPO basics)
Microsoft Azure / Entra ID fundamentals
Windows Server basics
Familiarity with:
ITSM tools (ServiceNow preferred)
Remote support tools
Understanding of:
Identity & Access Management (IAM) concepts
Basic networking concepts (DNS, DHCP)
Soft Skills
Good communication and coordination skills
Strong problem-solving attitude
Customer-focused approach
