Debt Collection Tele Caller Jobs Opening in Finotive Solutions at Kochi, palarivattom, Kochin-Others, Kochi
Job Description
Job Role : Debt Collection Tele Caller
Department : Tele Calling
Experience : 1-5 years +Age limit : Max 35
Edu. qual : 12th or Any degree
Salary : basic 25,000-35,000 (based on Exp) (Plus attractive incentives)
Work location : Panampilly Nagar Cochin
Skills & responsibility : Must have Exp in GCC debt collection, Must have worked for any GCC banking client via any Agency
Languages : Should be able to speak both English and Malayalam, Hindi (Optional)
Job Location : Work From Office Only
Working days : Monday to Saturday
Key Responsibilities
1. Debt Recovery through Outbound Calling
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Make outbound calls to customers with overdue or defaulted financial obligations (loans, credit cards, overdrafts, etc.).
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Remind customers of outstanding dues and educate them on consequences of continued default.
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Propose realistic payment arrangements in line with client guidelines and seek commitments.
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Follow up regularly to ensure that agreed payments are made on time.
2. GCC-Specific Debt Collection Handling
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Apply prior experience working with GCC banking clients or collection agencies that handle accounts for Emirates NBD, ADCB, Al Rajhi, QNB, NBO, etc.
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Understand the nuances of GCC-based customer behavior, local laws (e.g., post-dated cheque laws, legal notices), and central bank guidelines.
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Utilize knowledge of Arabic terms, payment instruments, or legal terminology relevant to debt collection in the GCC.
3. Documentation and Account Management
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Update customer interactions and payment commitments in the internal CRM or collection software.
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Record accurate information regarding each call attempt, customer response, and outcomes.
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Ensure complete and up-to-date records for auditing and client reporting.
4. Negotiation and Objection Handling
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Listen to customer objections or reasons for delay and respond with empathy and professionalism.
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Offer payment restructuring options if allowed under client guidelines.
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Maintain composure during difficult calls and apply firm yet respectful communication techniques.
5. Compliance and Ethical Conduct
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Follow all client policies, local legal regulations, and data privacy norms (e.g., UAE Central Bank, CBK, SAMA, QCB).
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Avoid any aggravation, misrepresentation, or unethical practices during the collection process.
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Escalate problematic cases to supervisors, including those involving disputes, fraud, or bankruptcy.
6. Coordination and Reporting
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Liaise with internal legal, finance, or recovery escalation teams for complicated or high-value accounts.
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Submit daily and weekly collection reports to the team leader or collections manager.
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Assist in meeting monthly collection targets and recovery KPIs.
More information about this Debt Collection Tele Caller Job
Please go through the below FAQs to get all answers related to the given Debt Collection Tele Caller job
- What are the job requirements to apply for this Debt Collection Tele Caller job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Debt Collection Tele Caller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 35000 Monthly. The Salary will depend on the interview. This Debt Collection Tele Caller is a Full Time in Kochi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Debt Collection Tele Caller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Debt Collection Tele Caller position?
- Ans: There are immediate 1 job openings for Debt Collection Tele Caller in our Organisation.
