Delivery Agent Jobs Opening in OG Logistics at Kolathur, Chennai
Delivery Agent
Job Description
Job Description
A Delivery Agent plays a critical role in the e-commerce supply chain by ensuring timely and accurate delivery of products to customers. With the rise of online shopping platforms like Amazon, Flipkart, Meesho, and others, delivery agents are the connecting link between businesses and customers. Their responsibility extends beyond just delivering packages—they represent the brand, ensure customer satisfaction, and contribute to the smooth functioning of last-mile logistics.
The job requires responsibility, punctuality, good communication, and basic technical skills to handle delivery apps and GPS-enabled devices. Delivery agents are often the “face of the company” as they are the only direct human interaction many customers have with an e-commerce platform.
Key Responsibilities
-
Package Pickup and Handling
-
Collect parcels from warehouses, distribution centers, or local hubs.
-
Handle packages carefully to avoid damage during transportation.
-
Verify parcel details such as order number, customer name, and address before dispatch.
-
-
Delivery of Orders
-
Deliver products to customers across assigned routes within the scheduled time.
-
Ensure timely delivery while following traffic rules and safety measures.
-
Obtain proof of delivery (signature, OTP, or digital confirmation via mobile app).
-
-
Customer Interaction
-
Communicate politely and professionally with customers during delivery.
-
Answer basic customer queries about orders, return pick-ups, or replacements.
-
Handle cash-on-delivery (COD) payments securely and provide receipts when required.
-
-
Returns and Reverse Logistics
-
Collect return packages or replacement items as per company guidelines.
-
Ensure that returns are recorded properly in the system and handed over to the warehouse.
-
-
Use of Technology
-
Use delivery apps or handheld devices provided by e-commerce companies to track and update delivery status.
-
Follow GPS-enabled maps for efficient routing and navigation.
-
Update order details in real time after successful delivery or failed attempt.
-
-
Reporting and Documentation
-
Maintain accurate records of deliveries, payments collected, and returns.
-
Report any issues such as incorrect addresses, damaged products, or unsuccessful deliveries to the supervisor.
-
Submit daily reports on the number of deliveries completed and pending.
-
-
Safety and Compliance
-
Adhere to company policies regarding package handling and delivery.
-
Ensure safe driving and compliance with traffic rules.
-
Follow hygiene and safety protocols, especially during customer interactions.
-
Required Skills
-
Driving Skills
-
Ability to ride a two-wheeler (bike/scooter) or drive a light commercial vehicle (if required).
-
Possession of a valid driving license and knowledge of traffic rules.
-
-
Time Management
-
Ability to manage multiple deliveries in a day within strict timelines.
-
Prioritizing urgent deliveries while covering the assigned route efficiently.
-
-
Communication Skills
-
Basic verbal communication in local language (and Hindi/English if needed).
-
Ability to interact politely and professionally with customers.
-
-
Technical Skills
-
Familiarity with smartphones and delivery apps.
-
Ability to use GPS, digital payment tools, and OTP verification systems.
-
-
Customer Service Orientation
-
Positive attitude and willingness to assist customers.
-
Handling minor issues such as order mismatches or return requests calmly.
-
-
Physical Fitness
-
Capability to lift and carry packages (ranging from small parcels to medium-weight boxes).
-
Stamina to work in outdoor conditions and complete multiple deliveries daily.
-
Core Competencies
-
Reliability and Punctuality – Ensuring timely delivery of packages without delays.
-
Integrity and Accountability – Handling COD payments and customer packages with honesty.
-
Problem-Solving Ability – Managing delivery challenges such as incorrect addresses, traffic delays, or customer unavailability.
-
Adaptability – Flexibility to handle peak season workloads, different routes, and new delivery policies.
-
Professionalism – Representing the company in a positive manner during every customer interaction.
More information about this Delivery Agent Job
Please go through the below FAQs to get all answers related to the given Delivery Agent job
- What are the job requirements to apply for this Delivery Agent job position?
- Ans: A candidate must have a minimum of fresher as an Delivery Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Delivery Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Delivery Agent position?
- Ans: There are immediate 1 job openings for Delivery Agent in our Organisation.
Job Particulars
About Company
OG Logistics is a dynamic and fast-growing logistics startup committed to delivering speed, reliability, and customer satisfaction. Backed by a young and energetic team, we bring innovation and efficiency to every step of the delivery process.
Currently managing operations across two active pincodes, OG Logistics has already established a strong local presence with seamless execution and timely deliveries. Our mission is to redefine last-mile logistics—not only in our current region but by expanding services throughout the city and, in the future, state-wide.
With a foundation built on youthful energy, professional discipline, and customer-first values, OG Logistics is set to become a trusted partner in transforming logistics into a smarter, faster, and more reliable experience.
Chennai, Coimbatore, Madurai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, B.Com, 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE), Other Graduate
Chennai
Freshers
Salary not disclosed
No Education/Schooling
Chennai
Freshers
Salary not disclosed
No Education/Schooling, Upto 9th Std
Chennai
Freshers
Salary not disclosed
No Education/Schooling
Chennai
Freshers
Salary not disclosed
10th Pass (SSC)
Chennai
Freshers
Salary not disclosed
No Education/Schooling 
