Desktop & IT Support Engineer` Job in Hindustan Coca-Cola Beverages Private Limited at Khordha
FEATURED JOBDesktop & IT Support Engineer`
organization.
Job Description
Desktop Support Engineer
Experience: 2–5 Years
Work Mode: Work From Office
Shift: Rotational / As per business requirement
Role Overview
Responsible for providing L1/L2 technical support to end users, troubleshooting desktop, laptop, operating system, software, network, and peripheral-related issues while ensuring timely resolution of incidents and service requests.
Key Responsibilities
Provide L1/L2 support for desktops, laptops, printers, scanners, and other peripherals.
Troubleshoot Windows 10/11 OS, application, hardware, and software issues.
Perform installation, configuration, upgrades, patching, and maintenance of systems.
Support MS Office, Outlook, Teams, browsers, and other business applications.
Troubleshoot basic LAN, Wi-Fi, VPN, DNS, and connectivity issues.
Perform Active Directory user and computer administration.
Handle password resets, account unlocks, user access, and group membership requests.
Install and troubleshoot drivers, applications, and endpoint security tools.
Monitor and manage incidents/service requests through ITSM ticketing tools.
Follow SLA requirements and escalate unresolved issues to L3 teams/vendors.
Maintain asset inventory and update support documentation.
Coordinate with network, server, security, and application teams when required.
Required Skills
Windows 10/11 troubleshooting
Desktop/Laptop hardware troubleshooting
MS Office & Outlook support
Active Directory
Basic Networking – TCP/IP, DNS, DHCP, LAN/Wi-Fi
VPN troubleshooting
Printer & peripheral troubleshooting
Software installation and configuration
ITIL / Incident Management
ITSM tools such as ServiceNow, Remedy, Jira, etc.
Preferred Qualifications
Graduate/Diploma in IT, Computer Science, or related field.
2–5 years of experience in Desktop/EUC/IT Support.
Good communication and troubleshooting skills.
Willingness to work from office and in rotational shifts.
Job Particulars
About Company
Khordha 
1 to 5 Years 
Salary not disclosed 
Any Graduate 
