Desktop and Network engineer Job in For a Client of TeamLease Digital at Hyderabad, Nizamabad, Warangal

Roles & Responsibilities – Desktop Support Engineer

• Provide L1/L2 desktop and end-user technical support to users.

• Install, configure, troubleshoot, and maintain Windows desktops, laptops, and peripherals.

• Troubleshoot hardware issues related to desktops, laptops, printers, scanners, and other IT equipment.

• Install and configure operating systems, applications, and required software.

• Provide support for Microsoft Windows, MS Office, Outlook, and other business applications.

• Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, DNS, and IP configuration.

• Handle Active Directory activities such as user account creation, password reset, account unlocking, and group management.

• Configure and troubleshoot email and Outlook issues.

• Provide support for printers, scanners, and other peripheral devices.

• Manage IT assets, including asset allocation, inventory, tracking, and documentation.

• Handle user requests and incidents through ITSM/ticketing tools and ensure timely resolution as per SLA.

• Provide remote and onsite technical support to end users.

• Install and configure antivirus, security patches, and endpoint security tools.

• Troubleshoot software installation and application-related issues.

• Escalate complex technical issues to relevant L2/L3 teams and follow up until closure.

• Perform regular system checks and preventive maintenance.

• Support new employee onboarding and offboarding, including system setup and access coordination.

• Maintain proper documentation of incidents, resolutions, and technical procedures.

• Ensure compliance with organizational IT policies and security standards.

• Provide support for video conferencing and meeting room IT equipment, when required.