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• Desktop Support up to Client Level including Hardware, Software and Networking Problems
• Troubleshooting desktop / laptop OS issues.
• Hardware knowledge on servers/switches/storage devices.
• Ability to quickly analyze & diagnose technical problems
• Installation and configuration of operating Systems such as Windows 7 & Windows 10.
• Configuration & Troubleshooting of Outlook Issues.
• Installation & troubleshooting of Local and Network printers.
• Troubleshooting network connectivity in a LAN/WAN environment
• Knowledge on VPN configuration and troubleshooting.
• Knowledge on vendor management and asset management.
• Should have knowledge on desk side assistance for hardware/software issues.
• Good communication (both verbal and written).
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