Desktop Engineer Jobs in Ludhiana - Ssi security & facilities services
Job Description
Hiring for Desktop Engineer in Ludhiana
Salary 12000 to 15000
Location – Ludhiana Punjab
Responsibilities
· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
· Help create technical documentation and manuals
Requirements
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
· Any Computer hardware or networking diploma holder
· At least have 3 months experience
Job Particulars
About Company
