Desktop Engineer Jobs Opening in KYNDRYL SOLUTIONS PRIVATE LIMITED at Gautam Buddha Nagar
FEATURED JOBSystem Engineer
organization.
Job Description
Incident Management: Log, prioritize, and track incoming IT requests, incidents, and faults using ticketing systems. [1, 2]
Technical Support: Diagnose and resolve hardware failures, software malfunctions, network connectivity, and printer issues. [1, 2]
System Maintenance: Perform routine maintenance tasks including system installations, patch management, software updates, and data backups. [1]
User Administration: Set up new hire accounts, manage access permissions, and prepare computer hardware. [1, 2, 3]
Escalation & Problem Solving: Identify root causes of recurring technical problems and escalate complex issues to higher-tier IT teams. [1]
Documentation: Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting manuals to improve future response times
