Desktop Engineer Jobs Opening in Man networks at Kandivali West, Mumbai
Desktop Engineer
Job Description
Job Overview
A Desktop Engineer is responsible for installing, configuring, troubleshooting, and maintaining computer systems, desktops, laptops, and peripheral devices within an organization. The role involves providing technical support to employees, resolving hardware and software issues, managing IT infrastructure, and ensuring smooth day-to-day operations.
Desktop engineers are the first line of support for IT-related problems and play a key role in maintaining system performance, ensuring network connectivity, and securing organizational data.
Key Responsibilities
1. System Installation & Configuration
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Install, configure, and maintain desktops, laptops, printers, scanners, and other peripheral devices.
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Set up operating systems like Windows, Linux, or macOS based on organizational needs.
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Install and configure business software, security tools, and productivity applications.
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Ensure smooth integration of systems into existing IT infrastructure.
2. Troubleshooting & Technical Support
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Respond to IT support requests from employees via phone, email, or ticketing systems.
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Diagnose and resolve hardware and software issues in a timely manner.
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Handle problems related to:
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Operating system crashes
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Slow system performance
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Application errors
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Driver conflicts
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Escalate complex issues to senior IT support or system administrators when needed.
3. Network & Connectivity Support
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Configure LAN, Wi-Fi, and VPN connections for seamless network access.
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Troubleshoot network-related problems, such as internet downtime, IP conflicts, and router issues.
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Assist in configuring network printers and shared drives.
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Support remote access for employees working from home or offsite.
4. Security Management
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Install and update antivirus, firewall, and endpoint security tools.
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Monitor systems for malware, phishing, and unauthorized access attempts.
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Ensure data security by enabling encryption, password policies, and access control.
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Regularly update software and operating systems to patch security vulnerabilities.
5. Preventive Maintenance
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Perform routine system health checks to detect potential issues before they escalate.
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Schedule and manage data backups to prevent data loss.
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Clean and maintain hardware to extend system life and improve performance.
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Maintain IT asset inventory for desktops, laptops, and other peripherals.
6. User Training & Support
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Assist employees in understanding and using new software or IT tools.
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Conduct basic training sessions on topics like:
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Safe browsing practices
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Email security awareness
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File-sharing protocols
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Provide step-by-step guidance for resolving minor technical problems.
7. Documentation & Reporting
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Maintain accurate records of IT assets, configurations, and support tickets.
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Prepare daily and monthly reports on system performance, issues resolved, and pending tasks.
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Document standard operating procedures (SOPs) for routine IT operations.
Required Skills
Technical Skills
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Proficiency in operating systems: Windows, Linux, and macOS.
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Knowledge of hardware components and troubleshooting techniques.
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Hands-on experience with networking concepts: TCP/IP, DHCP, DNS, and VPN.
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Familiarity with Active Directory (AD), Group Policy, and user account management.
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Experience in installing and configuring business applications.
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Knowledge of data backup and recovery tools.
Soft Skills
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Strong problem-solving and analytical skills.
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Excellent communication and interpersonal abilities.
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Ability to remain calm under pressure and resolve issues quickly.
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Attention to detail and organizational skills.
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Proactive and self-motivated with a customer-focused mindset.
More information about this Desktop Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Engineer job
- What are the job requirements to apply for this Desktop Engineer job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Desktop Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, CS, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Engineer position?
- Ans: There are immediate 1 job openings for Desktop Engineer in our Organisation.
