Desktop Engineer L2 Job in For a client of TeamLease Services Ltd at Bangalore, Pune

End User Support Experience

• Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes
• troubleshooting hardware, software, operating system issues and problems and fixing the issues
• without impacting / violating the hardware warranty or customer security compliance requirements.
• Excellent Customer management skill,
• Good in oral and written communication
• Self- Driven and result oriented.
• Really passionate about the work
• Takes proactive ownership and works with sense of urgency

 Hardware Troubleshooting and Repair

• Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,
• L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and
• accessories
• Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and
• physical assistance activity under instruction, at sites
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• L2 level VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors,
• keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls,
• racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

 Operating System & Software

• Expert in desk side support for Installing & troubleshooting Operating Systems (Windows /
• MAC/Linux OS)
• Experience with Anti-spyware and Anti-virus software.
• Deep dive analysis of OS and application issues including antivirus or others
• Good knowledge on installation and troubleshooting ofstandard software’s/ application like Adobe,
• browsers
• Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel,
• Word, PowerPoint, Teams, Skype, OneDrive)
• Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Good knowledge in configuring mail & troubleshooting of Mobile Device Management system (
• Airwatch / Xenmobile / Mobile iron etc),
• Understanding on Data backups,
• Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Good knowledge in configuration & troubleshooting of Apple machines /mobile devices