Desktop Support Engineer Job in Wipro Limited at Mumbai
FEATURED JOBDesktop Support Engineer
organization.
Job Description
1. Hardware & Software Support
Hardware Maintenance: Diagnose and repair desktops, laptops, printers, scanners, and mobile devices. Perform routine maintenance and upgrade hardware components (e.g., RAM, hard drives).
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System Deployment: Set up, configure, and image new workstations for onboarding employees.
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Software Troubleshooting: Install, patch, and maintain operating systems (Windows, macOS, Linux) and applications like Microsoft 365 and antivirus software.
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2. End-User Assistance & Ticketing
Technical Assistance: Provide first and second-level support via email, phone, remote access tools, or in-person visits.
Ticketing Management: Log, track, and resolve end-user incidents using ticketing systems such as ServiceNow or Jira Service Management.
User Administration: Manage user accounts, reset passwords, and configure access permissions in directory services like Active Directory.
3. Network & Infrastructure Management
Connectivity Troubleshooting: Resolve issues with local network connections, Wi-Fi, VPNs, and internet access.
Peripheral Support: Connect and configure conferencing equipment, projectors, and desk phones.
Job Particulars
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