Desktop Support Engineer Job in For a Client of TeamLease Digital at Hyderabad, Nizamabad, Warangal

Desktop Support Engineer – Roles & Responsibilities

• Provide Level 1 and Level 2 technical support to end users for hardware, software, and network-related issues.

• Install, configure, and troubleshoot Windows operating systems (Windows 10/11) and Microsoft Office applications.

• Diagnose and resolve desktop, laptop, printer, scanner, and peripheral device issues.

• Configure and support email clients such as Microsoft Outlook and Microsoft 365.

• Create, manage, and troubleshoot user accounts in Active Directory.

• Install, configure, and maintain desktop applications and business software.

• Perform software installations, upgrades, patches, and security updates.

• Troubleshoot LAN/WAN connectivity, Wi-Fi, VPN, DNS, DHCP, and TCP/IP networking issues.

• Support remote users using remote desktop tools such as TeamViewer, AnyDesk, Remote Desktop, or Microsoft Quick Assist.

• Configure and troubleshoot network printers and shared resources.

• Perform hardware replacement and maintenance for desktops, laptops, RAM, HDD/SSD, keyboards, and monitors.

• Image and deploy new systems using standard operating procedures.

• Monitor and manage IT assets, including inventory and hardware lifecycle.

• Log, track, and resolve incidents using ITSM tools such as ServiceNow, Jira, or BMC Remedy.

• Escalate unresolved issues to higher-level support teams when necessary.

• Ensure compliance with IT security policies, antivirus updates, and endpoint protection.

• Perform data backup, recovery, and system restoration activities.

• Provide technical assistance during onboarding and offboarding of employees.

• Maintain documentation of support activities, troubleshooting steps, and knowledge base articles.

• Deliver excellent customer service while meeting Service Level Agreements (SLAs).

• Coordinate with network, server, and application teams to resolve complex technical issues.