Desktop Support Engineer Jobs in Mumbai,Navi Mumbai - Aletheia Technologies Pvt. Ltd

JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER

• Knowledge on Windows desktop OS, Microsoft Office 2003 or later (2013 preferred), Internet Explorer and business applications in a business environment. 
• Knowledge of multiple desktop programs, configuration and debugging techniques. 
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making. 
• Experience supporting Windows platform, Microsoft Office 2003 or later, Outlook / Thunderbird, Internet Explorer,
• basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. 
• Experience with TCP/IP and general networking issues. 
• Should be familiar with Desktop concept in an active directory environment.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and
• contributing to the improvement of the infrastructure.
• Knowledge of supporting MAC users would be an added advantage.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable time frame.
• Ability to work independently and in a team environment. 
• Strong knowledge on user management and end user devices.
• Should be familiar with call logging portal.
• Well versed with all Desktop Engineer and Procedures
• Good Communication Skills Verbal and Written. 

• B.E/B.Tech/BCA/B.Sc.IT/B.Sc.C.S
• Salary - Negotiable
• Experience: 2+ Years
• Location: Govandi, Thane, Andheri, Navi Mumbai