Desktop Support Engineer Jobs in Pune - Anexx Technologies

DesktopSupport Engineer

Basic Details:

• Title: Desktop Support Engineer (Level 1)
  
• Reporting To: Project Manager
  
• Working Hours:8.00Hrs.
  
• Weekly Offs: Sunday/Saturday
  
• Location:Pune
  

 Basic Skills Sets Requirement:

• Qualification:Graduate/Diploma in any stream (Optional, Diploma after 12th)
  
• Certification: CCNA/MCITP/MCSA /MCSE, any network certification, hardware and Networking knowledge
  
• Experience:0-2 Years relevant experience.
  

• Behavioral Skills:
  
• Good verbal and written communication skills.
  
• Interpersonal skills
  
• Quick learner
  
• Time Management and Organization skills. Can work within defined SLA.
  
• Ability to work well within a team.
  
• Flexible to accept constantly changing environment.
  

• Knowledge of Windows XP, windows 7, Windows 8, Windows 2003 & 2003 R2, Windows 2008& 2008 R2 & Windows 2012, 32bit and 64 bit.
• Installation, configuration of OS. 
  
• Need to understand Troubleshooting process for overall system problems and identifying recurring problems with the Root cause analysis.
  
• Try to analyze the situation and determine if the alert is repeated in a short period of time. 
• Apply Scenario management wherever possible.
  
• Resolving tickets on the ticket board. (Level -1 monitoring only)
  
• Knowledge of basic LAN connection. Able to differentiate the required network from the others.
  
• Need to understand what wireless LAN is.
  
• Need to understand and troubleshoot issues of DHCP, DNS.
  
• Installation and configuration of Active Directory.
  
• Hardware trouble shooting and configuration.
  
• Escalating the activity internally based on guidelines, escalating ticket to vendors (like Dell,Toshiba,Acer,Mac) based on the escalation policy. 
• Writing detailed comments in the closed and escalated tickets.
  
• Handling all remotely and physically calls.
  
• Should be able to solve belowConfiguring and troubleshooting Printer, scanner L1 related issues
  
• Typical Help Desk Activities to be performed (AHD)
  
• Log incidents for the cases received on phone to AHD
  
• Prioritize the incidents