Desktop Support Engineer Jobs Opening in 3ag network solutions at Malleshwaram, Bangalore

Designation: Desktop Support Engineer

We are looking for candidates with sound technical knowledge of systems, SERVER,  & networks. 

ROLES AND RESPONSIBILITIES:

·   Installation and configuration of Windows-based operating systems (Windows 7,8&10) ·   Software installations and troubleshooting of all types of  Customer-oriented field problems, network setting for  TCP/IP, and Internet setup.

·     Troubleshooting all types of Hardware and software applications problems.

·   Configuring & troubleshooting Desktop/Laptops for L1 levels & Managing backup and recovery.

·    Configuring & troubleshooting of printer, scanner & LAN related issues reported by              users

·     Installation and configuring of wireless Data Cards in users' laptops.

·     Exposure in Active Directory user creation & deletion

·    Maintenance and Troubleshooting of connectivity problems using Ping, Traceroute.

·    Troubleshooting hardware, software & networking problems.

·      User group policies creation & modification

·     Monitoring of virus issues through Symantec Endpoint Protection antivirus.

·     Regular data & mail backup of MS Outlook (PST files).

·   Password creation & resetting to end users through remote desktop

·    Good experience in configuring & troubleshooting MS Outlook 2007/10/13 or  Outlook Express

·    Remotely resolving application problems and network problems and mail  configurations

    through the net meetings, remote desktop sharing

·   Resolving tickets within the SLA which are raised from the End User side.

·   Maintaining Assets through Asset Management Tool

·   Recommend new processes and procedures, equipment, and software

·   Install, upgrade, support, and troubleshoot Enterprise Applications hosted on  Windows Server 2000/2003/200

No.of Posts: 3

Pay Scale: Rs.14000-17000