Desktop Support Engineer Jobs Opening in CARE INFOTECH at Andheri East, Andheri West, Bandra East, Mumbai
Desktop Support Engineer
0 Years 
15000 - 18000 Monthly 
Certificate Course (ITI)(Information Technology), Diploma(Computer Science & Engineering), BCA, BSc(Information Technology), 12th Pass (HSE) 
Job Description
The Desktop Support Engineer is responsible for providing technical assistance, troubleshooting, and resolving hardware/software issues for end-users.
Key duties include:
* Install, configure, and maintain desktops, laptops, printers, and peripherals.
* Troubleshoot OS (Windows/macOS), software, and network issues.
* Provide remote/on-site support for employees.
* Set up user accounts and manage permissions (Active Directory/Office 365).
* Ensure security compliance (antivirus, patches, updates).
* Document solutions and maintain IT inventory.
* Assist in IT projects (migrations, upgrades, deployments).
Skills Required:
* Knowledge of Windows OS, Microsoft Office, and basic networking.
* Experience with hardware troubleshooting and ticketing systems.
* Strong communication and problem-solving skills.
* Certifications like CompTIA A+, Microsoft IT Support preferred.
Key Responsibilities:
1. End-User Support
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Provide first-line support to users for hardware, software, network, and peripheral issues.
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Respond to tickets, calls, and walk-ins for desktop support needs.
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Troubleshoot and resolve problems related to Windows, macOS, or Linux systems.
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Assist users with software applications, printers, internet connectivity, and login/access issues.
2. Hardware and Software Maintenance
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Install, configure, and upgrade operating systems and software applications.
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Set up new desktop and laptop systems, and migrate user data when necessary.
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Perform routine maintenance and repairs on desktops, laptops, printers, and other IT equipment.
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Manage inventory of IT assets, including tagging and tracking equipment.
3. Network and Connectivity Support
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Assist with basic LAN/WAN connectivity issues.
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Configure and troubleshoot network printers and shared resources.
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Work with the network team to diagnose user-level connectivity issues.
4. Security and Compliance
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Ensure endpoint protection, antivirus, and security patches are up-to-date.
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Follow company policies regarding data protection, security, and acceptable use.
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Support compliance efforts by implementing secure configurations and assisting with audits.
5. Documentation and Reporting
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Maintain accurate logs of issues, solutions, hardware usage, and system updates.
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Document technical procedures and user guides as needed.
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Provide feedback to IT management on recurring issues and areas of improvement.
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- What are the job requirements to apply for this Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.
Job Particulars
About Company
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BSc
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B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
