Desktop Support Engineer Jobs Opening in CARE INFOTECH at Navrangpura, Andheri East, Lower Parel, Ahmedabad, Surat, Mumbai
Desktop Support Engineer
0 Years 
15000 - 18000 Monthly 
Certificate Course (ITI)(Information Technology), Diploma(Information Technology), BCA, 12th Pass (HSE) 
Job Description
We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, installing and configuring systems, and ensuring smooth IT operations in a business environment.
Key Responsibilities:
1. End-User Support
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Provide first and second-line technical support for desktop systems, laptops, printers, peripherals, and software applications.
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Respond to and resolve user inquiries and issues via phone, email, remote tools, or on-site visits in a timely and professional manner.
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Assist users with system logins, password resets, account permissions, and general IT-related queries.
2. Hardware Setup & Troubleshooting
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Install, configure, and maintain desktop and laptop systems, including operating systems, drivers, and essential applications.
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Diagnose and repair hardware issues including faulty RAM, hard drives, motherboards, and other internal components.
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Replace or upgrade desktop components as needed and ensure all hardware is functioning optimally.
3. Software Support & Installation
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Install, configure, and update business-critical software and security patches.
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Troubleshoot application errors and compatibility issues.
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Provide user support for common business software such as Microsoft Office Suite, web browsers, and enterprise applications.
4. Network & Connectivity Support
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Assist users in connecting to LAN/WAN, Wi-Fi, and VPN networks.
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Troubleshoot internet connectivity issues and resolve network printer or file sharing problems.
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Collaborate with the network or systems team to escalate more complex connectivity issues.
5. Asset & Inventory Management
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Maintain an accurate inventory of IT equipment including desktops, laptops, monitors, accessories, and mobile devices.
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Tag and document all IT assets issued to employees and track movement across departments or locations.
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Support procurement and asset lifecycle management processes.
6. Security & Compliance
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Ensure systems comply with company security policies, including antivirus software installation and regular updates.
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Enforce data protection measures, such as disk encryption and secure user authentication.
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Educate users on security best practices, such as recognizing phishing attempts and safe file sharing.
7. Documentation & Reporting
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Log all support incidents, requests, and solutions in the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).
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Create and maintain user guides, FAQs, and internal documentation for IT support procedures.
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Generate periodic reports on support tickets, common issues, and resolution times for performance monitoring.
8. Onboarding & Offboarding Support
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Prepare IT equipment for new employees including system setup, software installation, and user profile configuration.
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Reclaim and sanitize hardware from offboarded employees and update asset records accordingly.
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Provide orientation to new staff on using IT systems and accessing resources.
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- What are the job requirements to apply for this Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Desktop Support Engineer is a Full Time in Ahmedabad, Surat, Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.
Job Particulars
About Company
We are leading after Sales Support service providers From Mumbai developing and implementing Solutions & Services for IT service Companies of diverse sizes. Over the past few years, we have built a loyal client base that relies on us for providing and managing back up Support & their information technology solutions.
Associating with the best IT majors in India, we strive to bring the best-of-breed solutions that meet the immediate and future needs of our clients. Our mantra to build customer loyalty is through timely and efficient service. Understanding the demands of the corporate world and our ever-ready attitude has won us many prestigious projects.
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Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
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Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Mumbai
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Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
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Salary not disclosed
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