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Desktop Support Engineer Jobs Opening in ICARE at 100 Feet Road, Ram Nagar, Ramanathapuram, Coimbatore

Desktop Support Engineer

ICARE
experience-icon 0 to 1.5 Years
salary-icon 15000 - 18000 Monthly
Expired

Posted: 30 Apr 22

Job Description

We are looking for Desktop Support Engineer whose main responsibility will be customer management and service management.

Customer Management

·       Drive to customer locations using personal vehicle, by managing your own daily route to arrive in a timely manner based on customer issue.

·       Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

·       Maintains quality service by establishing and enforcing organization standards.

 

Service Management

·       Update and maintain assigned units as per manufacturer specifications

·       Assess hardware and software malfunctions by means of diagnostic tools and customer input

·       Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

·       TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory

·       Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer.

Job Particulars

Education Diploma, BCA, BE/B.Tech, CS
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id1471261
Locality Address 100 Feet Road, Ram Nagar, Ramanathapuram, Thodialur
Country India

About Company

I Care was born with a mission to equip our customers with groundbreaking Information Technology solutions with a strong penetration in the IT field of Coimbatore. With the service and maintenance of Computers, Peripherals, Printers, Copiers, Networking, CCTV & Security etc., icare is providing an excellent service to the customers.
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