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We are looking for Desktop Support Engineer whose main responsibility will be customer management and service management.
Customer
Management
· Drive to customer locations using personal vehicle, by managing your own daily route to arrive in a timely manner based on customer issue.
· Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
· Maintains quality service by establishing and enforcing organization standards.
Service Management
· Update and maintain assigned units as per manufacturer specifications
· Assess hardware and software malfunctions by means of diagnostic tools and customer input
· Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
· TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory
· Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer.
Job Summary
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