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We are looking for Desktop Support Engineer whose main responsibility will be customer management and service management.
· Drive to customer locations using personal vehicle, by managing your own daily route to arrive in a timely manner based on customer issue.
· Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
· Maintains quality service by establishing and enforcing organization standards.
· Update and maintain assigned units as per manufacturer specifications
· Assess hardware and software malfunctions by means of diagnostic tools and customer input
· Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
· TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory
· Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer.
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