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Desktop Support Engineer Jobs Opening in Plexus it solution pvt .ltd at Indrapuri, Bhopal

Desktop Support Engineer

Plexus it solution pvt .ltd
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon Certificate Course (ITI), BCA, BSc, CS, Other Graduate

Posted: 22 Nov 23

Job Description

Key Responsibilities:

  • End-User Support:

    • Respond to and resolve desktop support requests in a timely manner.
    • Provide technical assistance to end-users via phone, email, or in-person.
    • Diagnose and troubleshoot hardware, software, and network-related issues on desktops and laptops.
  • Hardware and Software Installation:

    • Install, configure, and upgrade desktop hardware and peripherals.
    • Install and update software applications, ensuring compatibility and compliance with organizational standards.
  • System Maintenance:

    • Perform routine maintenance tasks, such as system updates, patches, and antivirus updates.
    • Conduct regular system audits to ensure compliance with security policies and procedures.
  • Problem Resolution:

    • Analyze and resolve technical problems in a systematic and efficient manner.
    • Escalate issues to higher-level support when necessary and follow up to ensure resolution.
  • User Training:

    • Provide basic training to end-users on the proper use of hardware and software applications.
    • Create and maintain documentation for common issues and resolutions.
  • Remote Support:

    • Utilize remote access tools to assist end-users and resolve issues remotely.
    • Ensure secure and effective remote support for geographically dispersed users.
  • Collaboration:

    • Collaborate with other IT teams and departments to address cross-functional issues.
    • Work closely with system administrators and network engineers to maintain a cohesive IT environment.
  • Hardware Inventory Management:

    • Maintain accurate records of hardware inventory, including tracking and managing equipment.
    • Coordinate equipment replacements and upgrades as needed.
  • Customer Service:

    • Provide excellent customer service, addressing end-users' concerns with professionalism and empathy.
    • Communicate technical information to non-technical users in a clear and understandable manner.
  • Qualifications:

    • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
    • Proven experience in desktop support or a related IT support role.
    • Strong knowledge of desktop operating systems (Windows, macOS) and productivity software.
    • Familiarity with hardware components, troubleshooting techniques, and remote support tools.
    • Excellent communication and interpersonal skills.
    • Industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

    More information about this Desktop Support Engineer Job

    Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job

    1. What are the job requirements to apply for this Desktop Support Engineer job position?
      • Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: Certificate Course (ITI), BCA, BSc, CS, Other Graduate

    3. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    4. This Desktop Support Engineer is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    5. How many job vacancies are opening for the Desktop Support Engineer position?
      • Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.

    Job Particulars

    Education Certificate Course (ITI), BCA, BSc, CS, Other Graduate
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id2103411
    Locality Address Indrapuri
    Country India

    About Company

    Plexus it solution pvt .ltd
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