Desktop Support Engineer Jobs Opening in Plexus it solution pvt .ltd at Indrapuri, Bhopal

End-User Support:

• Respond to and resolve desktop support requests in a timely manner.
• Provide technical assistance to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues on desktops and laptops.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware and peripherals.
• Install and update software applications, ensuring compatibility and compliance with organizational standards.

System Maintenance:

• Perform routine maintenance tasks, such as system updates, patches, and antivirus updates.
• Conduct regular system audits to ensure compliance with security policies and procedures.

Problem Resolution:

• Analyze and resolve technical problems in a systematic and efficient manner.
• Escalate issues to higher-level support when necessary and follow up to ensure resolution.

User Training:

• Provide basic training to end-users on the proper use of hardware and software applications.
• Create and maintain documentation for common issues and resolutions.

Remote Support:

• Utilize remote access tools to assist end-users and resolve issues remotely.
• Ensure secure and effective remote support for geographically dispersed users.

Collaboration:

• Collaborate with other IT teams and departments to address cross-functional issues.
• Work closely with system administrators and network engineers to maintain a cohesive IT environment.

Hardware Inventory Management:

• Maintain accurate records of hardware inventory, including tracking and managing equipment.
• Coordinate equipment replacements and upgrades as needed.

Customer Service:

• Provide excellent customer service, addressing end-users' concerns with professionalism and empathy.
• Communicate technical information to non-technical users in a clear and understandable manner.