Desktop Support Engineer Jobs Opening in Puthur infotech at Ahmedabad
Job Description
Responsibilities:
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- Troubleshooting: Diagnosing and resolving hardware, software, and network issues reported by users through various channels like tickets or direct communication.
- Installation and Configuration: Setting up new workstations, installing software and applications, configuring network connections, and ensuring proper functionality of hardware and peripherals.
- Maintenance and Upgrades: Performing preventative maintenance, upgrading hardware and software components, and ensuring systems are up-to-date with the latest patches and security updates.
- User Support: Providing technical assistance to users, guiding them through troubleshooting steps, and escalating complex issues to specialized teams when necessary.
- Documentation: Maintaining records of issues, resolutions, and user interactions for tracking and knowledge base purposes.
- Training and Education: Educating users on new software, IT policies, and best practices for using computer systems.
- Collaboration: Working with other IT teams and vendors to resolve complex issues and improve the overall IT environment.
- Remote Support: Utilizing remote access tools to troubleshoot issues and provide support to users, minimizing downtime.
- Security: Ensuring the security of desktop systems by implementing security protocols and managing user access.
- Technical Proficiency: Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Troubleshooting Skills: Ability to diagnose and resolve technical issues effectively, using various troubleshooting methodologies.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with users, explain technical concepts, and document issues.
- Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement solutions efficiently.
- Customer Service Skills: Ability to provide excellent customer service and maintain a positive attitude while assisting users.
- Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- What are the job requirements to apply for this Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BE/B.Tech, CS, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.
Job Particulars
Education Diploma, BCA, BE/B.Tech, CS, Other Graduate
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2710249
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Gujarat
Country India
About Company
PUTHUR INFOTECH PVT LTD. is an IT Services & Solutions Company with a committed and direct after sales support team. Our Corporate office is in Bangalore and Regional Offices are at Ahmedabad, Bangalore, Cochin, Chennai, Delhi, Mumbai, Hyderabad, Kolkata and associate offices across India. Onsite project implementation and after sales support can be provided anywhere in India
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