Desktop Support Engineer L2 Job in For a Client of TeamLease Digital at Gurugram

PROFILE SUMMARY

Proactive Desktop Support Engineer L2 with 2 years of experience delivering technical assistance, troubleshooting complex hardware/software issues, and ensuring seamless IT operations. Skilled in diagnosing system errors, implementing preventive maintenance to reduce downtime, managing ticketing systems, and providing exceptional end-user support to enhance productivity and system reliability.

ROLES AND RESPONSIBILITIES

• Respond to and manage security incidents, including root cause analysis and reporting.

• Conduct risk assessments and support compliance with standards like ISO 27001, NIST, or GDPR.

• Implement and manage identity and access management (IAM) solutions.

• Coordinate with IT and development teams to ensure secure system and application designs.

• Provide security awareness training and guidance to staff.

• Handle escalated issues from L1 support, including complex hardware, software, and Application deployment.

• Diagnose and fix desktop, laptop, and peripheral issues beyond basic fixes.

• Set up and configure new devices, applications, and system updates.

• Perform preventive maintenance, apply patches, and ensure systems remain secure and functional.

• Check system maintenance, compliance, and user group membership / License through Intune.

• Coordinate with higher-level IT teams or vendors when specialized expertise is required.

• Maintain records of incidents, resolutions, and processes in ticketing systems. (P3, SIT, P4, REQ, Vulnerability)

• Manage Active Directory accounts, permissions, and profiles (Hybrid).

• Provide advanced support for email, VPN, collaboration tools, and productivity platforms.

• Cloud Infrastructure Support (Intune, Hyper-V SSPD)

• Manage Active Directory and Entra-ID users, groups, and permissions.

• Intune Autopilot Provisioning / O365 License

• RBAC control for Users.

• Microsoft 365 application deployment

• Line of Business application deployment

• Window 32.exe / .msi application deployment

Daily Tasks

• Provided L2 technical support for hardware, software, and networking issues.

• Performed antivirus configuration, Windows patch management, and performance Monitoring.

• Installed and upgraded software and hardware components.

• Managed Active Directory tasks including password resets, account unlocks, and account creation.

• Assisted in IT asset and software inventory maintenance.