Desktop Support Engineer Trainee Job in SHIBSI Technologies Private Limited. at Chennai

Responsibilities and Duties

• Address user tickets regarding hardware, software and networking
• Installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up to ensure their systems are functional
• Report feedback and potential product requests

Key Skills

• Willing to work in corporate sector,
• Basic knowledge of Desktops, Laptops and computer peripherals, like printers and scanners,
• Basic knowledge of network security practices and anti-virus programs,
• Ability to perform remote troubleshooting and provide clear instructions,
• Excellent problem-solving and multitasking skills,
• Customer-oriented attitude