Desktop Support Engineer Trainee Jobs in Chennai - SHIBSI Technologies Private Limited.
Job Description
Responsibilities and Duties
- Address user tickets regarding hardware, software and networking
- Installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up to ensure their systems are functional
- Report feedback and potential product requests
Key Skills
- Willing to work in corporate sector,
- Basic knowledge of Desktops, Laptops and computer peripherals, like printers and scanners,
- Basic knowledge of network security practices and anti-virus programs,
- Ability to perform remote troubleshooting and provide clear instructions,
- Excellent problem-solving and multitasking skills,
- Customer-oriented attitude
Job Particulars
Role it hardware engineer
Education Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, CS, MSc, PG Diploma, Other Graduate, Other Post Graduate
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id670621
Job Category IT/Software , MBA , Diploma , BSc/BCA/BBM
Locality Address
State Tamil Nadu
Country India
About Company
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
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