Desktop Support Executive Job in SevenMentor Pvt Ltd at Pune

Designation : Desktop Support ExecutivePosition: 4+Joining Date: ImmediateKey Skills Required : Application installation rollout , Application is getting upgraded hence we need to reinstall the application. ( Knowledge of software upgradation)Essential Duties and Responsibilities:

Installation and Roll out services of new desktops & laptops.

Hardware fault diagnosis & isolation on desktops / laptops. First level of support on desktop / laptops under warranty / AMC with third party vendor

Installation and OS Support Repair / Re-Installation or fresh Installation

Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications

Configure / troubleshoot network connectivity of desktops / laptops & network printers

Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.

Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.)Work Experience Requirements:

Min 1 year of Industry Experience in handling end user support (PC/Laptop/Mobile Devices etc.)

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude.,