Desktop Support Jobs in Bangalore - ITCONS e solutions pvt ltd
Job Description
Desktop Support
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
- Develop trends by monitoring and analyzing incoming calls, problems, and support requests
Job Particulars
About Company
ITCONS e-Solutions Private Limited, a company duly incorporated under the provisions of the Companies Act -1956 Founded in May 2007 and is Head quartered in Noida, India.
ITCONS e-Solutions Private Limited, a company into Recruitment product space is seed funded by AII, MSME (Ministry of Small and Medium size Enterprises) and TDB (Technology Development Board). The current product portfolios comprise of RecruitPlus-Talent Management Suite powered with Applicant Tracking System, Vendor Management System, Client Management System, Resource Management System, Employee Referral Management System, Resume parser (file folder, outlook and even from any website), JD parser with an accuracy level up to 99%. We have also developed a prototype of semantics /AI based CV and JOB context matching engine, which is called as RecruitPlus Intelligent Concept Search. Talent Management suite helps corporate and staffing companies to harness the power of the centralized database in a distributed environment.
