Desktop Support L1 Job in Wipro Limited at Lucknow

Job Description:

We are looking for a reliable Desktop Support Engineer to provide technical assistance and support related to computer systems, hardware, and software for our employees in Lucknow. The candidate will be responsible for troubleshooting problems, maintaining IT infrastructure, and ensuring smooth operation of desktops and related devices.

Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network-related issues.

• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.

• Troubleshoot and resolve desktop, software, and network issues promptly.

• Assist in setting up new user accounts and profiles.

• Maintain inventory of IT assets and related hardware/software.

• Ensure proper functioning of antivirus and security software.

• Collaborate with senior IT teams to escalate and resolve complex issues.

• Provide end-user training for software applications and best practices.

• Document all support activities, issues, and resolutions in the ticketing system.

• Participate in IT projects and upgrades as required.

Requirements:

• Diploma or degree in Computer Science, Information Technology, or related field.

• 1-3 years of experience in desktop or IT support.

• Good knowledge of Windows OS (Windows 7, 10, 11), Microsoft Office Suite.

• Experience with hardware troubleshooting and repair.

• Familiar with networking concepts including LAN/WAN, TCP/IP, VPN.

• Basic understanding of Active Directory, printers, and antivirus tools.

• Strong problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Willingness to work in shifts or extended hours during urgent issues.