Dialer Engineer Jobs in Mumbai - Epicenter Technologies Pvt. Ltd
Job Description
Dialer Engineer
No.of position: 03 (Three)
Work Location: Bhayander, Mumbai
Management skills:
- Analysing Skills
- Problem Solving Technics
- Good Communication and Interpersonal Skills
- Good Email etiquettes
- Good Team Player
Total Experience: 2 – 3 years
Age: 22 – 30 yrs
Education requirement: Graduate in any stream
Roles and responsibilities:
- Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management)
- Dialer Performance Optimization
- Work closely with the Operations/WFM to understand strategy for programs.
- Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
- Perform daily checklist and review of logs generated by CIM systems.
- Adhere to QMS and ISMS Policies and Procedures
Technical skills:
- Should have at least 1 year of experience on dialer viz. Aspect, VICIDial, etc.
- Basic understanding of Microsoft Office Tools viz. MS Office
- ITIL and ITSM understanding
Job Particulars
Role it software engineer
Education BE/B.Tech, Any Graduate
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id701932
Job Category IT/Software , 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
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