Digital Safe Event Management Engineer Jobs in Bangalore - Micro Focus
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Job Description
Digital Safe Event Management Engineer
Banglore
Customer service responsibilities:
- Understand and record customer issues
- Validate issues for genuineness and assign severity
- Log tickets for valid issues
- Run initial troubleshooting
- Capture root cause if issue is resolved
- Escalate tickets as required if troubleshooting steps do not resolve issue
- Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
- Provide feedback to monitoring platform development team to contribute to improvement
Digital Safe monitoring responsibilities :
- Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
- Conduct scheduled system health checks
- Monitor task status and provide periodic updates
- Validate automated alerts for genuineness and assign severity
- Log issues into ticketing system
- Capture root cause if issue is resolved
- Escalate issues as required if troubleshooting steps do not resolve issue
- Prepare and send out issue reports
Technical Qualifications and Work Experience :
- 2-4 years of prior experience in a similar role
- Familiarity with SQL queries and RDBMS concepts
- Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus
- Familiarity with ITIL Foundation
Other Requirements:
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id810518
Job Category Core Technical , 1 to 3 Yr Exp
Locality Address
State Karnataka
Country India
About Company
At Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
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