Digital Safe Event Management Engineer Jobs in Bangalore

Digital Safe Event Management Engineer

Micro Focus

2 to 3+ Years

Not disclosed

Expired

Posted: 31 Dec 19

Job Description

Digital Safe Event Management Engineer

Banglore

Customer service responsibilities:

Understand and record customer issues
Validate issues for genuineness and assign severity
Log tickets for valid issues
Run initial troubleshooting
Capture root cause if issue is resolved
Escalate tickets as required if troubleshooting steps do not resolve issue
Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
Provide feedback to monitoring platform development team to contribute to improvement

Digital Safe monitoring responsibilities :

Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
Conduct scheduled system health checks
Monitor task status and provide periodic updates
Validate automated alerts for genuineness and assign severity
Log issues into ticketing system
Capture root cause if issue is resolved
Escalate issues as required if troubleshooting steps do not resolve issue
Prepare and send out issue reports

Technical Qualifications and Work Experience :

2-4 years of prior experience in a similar role
Familiarity with SQL queries and RDBMS concepts
Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus
Familiarity with ITIL Foundation

Other Requirements:

Excellent verbal and written communication skills
Strong analytical and problem-solving skills

Job Particulars

Role engineer core non it

Education BE/B.Tech

Who can apply Experienced (2 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id810518

Job Category Core Technical , 1 to 3 Yr Exp

Locality Address

State Karnataka

Country India

About Company

At Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.

Digital Safe Event Management Engineer Jobs in Bangalore - Micro Focus