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Digital Safe Event Management Engineer Jobs in Bangalore - Micro Focus

Digital Safe Event Management Engineer
Micro Focus
2 to 3+ Years
Digital Safe Event Management Engineer Jobs in Bangalore - Micro Focus
Last Date 29 Feb 2020
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Micro Focus - Job Details

Date of posting: 31 Dec 19
Digital Safe Event Management Engineer

Banglore

Customer service responsibilities: 

  • Understand and record customer issues 
  • Validate issues for genuineness and assign severity 
  • Log tickets for valid issues
  • Run initial troubleshooting 
  • Capture root cause if issue is resolved
  • Escalate tickets as required if troubleshooting steps do not resolve issue 
  • Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues. 
  • Provide feedback to monitoring platform development team to contribute to improvement 
    
Digital Safe monitoring responsibilities :

  • Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard 
  • Conduct scheduled system health checks 
  • Monitor task status and provide periodic updates 
  • Validate automated alerts for genuineness and assign severity 
  • Log issues into ticketing system 
  • Capture root cause if issue is resolved 
  • Escalate issues as required if troubleshooting steps do not resolve issue 
  • Prepare and send out issue reports 

Technical Qualifications and Work Experience :

  • 2-4 years of prior experience in a similar role 
  • Familiarity with SQL queries and RDBMS concepts 
  • Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus 
  • Familiarity with ITIL Foundation 

Other Requirements:

  • Excellent verbal and written communication skills 
  • Strong analytical and problem-solving skills 

Job Summary

Job Type : Full Time
Job Category : Core Technical,1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ Years)

About Micro Focus

At Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
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Micro Focus recruiting Digital Safe Event Management Engineer Experienced(2 to 3+ Years) candidates candidates nearby Bangalore.Micro Focus vacancies for Digital Safe Event Management Engineer is recruited through Written-test, Face to Face Interview etc.
Micro Focus Company recruits a lot of Experienced(2 to 3+ Years) candidates candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Bangalore can apply for Digital Safe Event Management Engineer position in Micro Focus. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Micro Focus recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Micro Focus and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Micro Focus and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Micro Focus and near your city and get a secured career.