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Dispute Analyst Jobs in Gurgaon - American Express

Dispute Analyst
American Express
20000 - 40000 Per Month
American Express
Last Date 25 Sep 2017

American Express - Job Details

Date of posting: 27 Jul 17

Job Description:

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information.
  • This role may be subject to additional background verification checks. 

Qualifications:
  • Graduate
  • Good communication skills both written and oral
  • Analytical mind & attention to detail.
  • High level of Customer sensitivity, commitment & service orientation.
  • Amex product knowledge desirable
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines
  • Language: English 

Hiring Process : Written-test, Face to Face Interview

Job Role : Others

About American Express

About American Express: 
We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 

Overview of the Business: 
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. 

A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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American Express recruiting Dispute Analyst fresher’s in Gurgaon. The American Express vacancies for Dispute Analyst is filled through Written-test, Face to Face Interview etc.
American Express jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BA, BBA/BBM, CA, BCA, B.Com are selected to full fill the vacancies in Others job field. The fresher’s applying for Dispute Analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to American Express recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of American Express and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of American Express and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.