Domestic Voice Process / Day Shift Job in Black And White Business Solutions at Bannerghatta Road, Bommanahalli, BTM, Bangalore

Dear Candidate's,
Greeting from Black and White Business Solutions Pvt Ltd !!
Day Rotational Shifts
Roles and Responsibilities
Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services & Healthcare vertical.
• Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile
• Any Graduate Fresher OR Under-Graduate / drop out.
• Excellent verbal and written communication skills.
• Flexible with 24/7 Environment.
• Salary up to 30K & attractive Incentives amount.
• To provide best in class Customer support to customers over Voice.
• Take end to end ownership of customer issues reported.
• Research, diagnose and identify solutions to resolve customer issues..
• Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future.

Desired Candidate Profile

• Fresher or Experienced. Prefer Minimum 6 months of experience in International Customer support Inbound / Outbound Voice
• Graduate & under Grads freshers or experienced can apply
• Excellent in Verbal English
• Willing to work in Night Shifts
• Knowledge on PC, Excel & Good Typing.