Domestic Voice Process Executive Jobs Opening in Zealient HR at Andheri East, Chandivali, Ghatkopar East, Mumbai
Domestic Voice Process Executive
Job Description
Job Opening: Domestic Voice Process Executive
Job Summary:
A Domestic Voice Process Executive is responsible for handling customer interactions over the phone in a domestic (within-country) business environment. These interactions may involve answering customer queries, providing support, resolving issues, or promoting products and services. The role is focused on delivering excellent customer service and ensuring high levels of customer satisfaction.
Domestic Voice Process Executives work as part of a call center or customer service team and are often the first point of contact for customers. This position is well-suited for individuals with strong communication skills, a positive attitude, and the ability to handle conversations professionally and patiently.
Key Responsibilities:
1. Customer Interaction via Phone:
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Handle inbound and outbound voice calls from customers within the country.
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Answer customer queries related to products, services, orders, accounts, billing, or complaints.
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Provide accurate information in a clear, polite, and professional manner.
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Ensure customer concerns are resolved in the first call whenever possible.
2. Issue Resolution:
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Identify customer needs and provide appropriate solutions.
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Troubleshoot problems based on company policies and procedures.
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Escalate unresolved issues to the appropriate department and follow up on progress.
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Record complaints and feedback for internal review and quality improvement.
3. Product and Service Support:
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Stay updated on the company’s offerings, policies, and promotions.
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Provide support related to product usage, features, or technical help (if applicable).
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Help customers understand billing processes, payment status, or refund procedures.
4. Sales and Cross-Selling (if applicable):
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Promote relevant products or services during customer conversations.
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Generate interest in new offers or plans and convert inquiries into sales.
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Meet daily or monthly sales and upselling targets if the role includes a sales component.
5. Data Entry and Documentation:
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Log details of customer interactions, feedback, and actions taken in the CRM or support tool.
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Maintain accurate and complete records for quality audits and process reviews.
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Ensure data privacy and follow organizational guidelines on confidentiality.
6. Quality and Compliance:
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Follow call scripts and standard operating procedures to ensure consistency and quality.
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Adhere to customer service standards, internal policies, and compliance requirements.
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Participate in quality assurance reviews and implement feedback from supervisors or QA teams.
Core Skills:
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Excellent verbal communication skills in regional languages and/or Hindi and English.
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Active listening skills with the ability to understand and empathize with customers.
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Clear and confident speaking voice with proper pronunciation.
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Good interpersonal skills and the ability to remain calm under pressure.
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Basic computer knowledge, including typing, CRM tools, and Microsoft Office.
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Ability to multitask and handle a fast-paced call environment.
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Time management and the ability to adhere to shift timings and call handling metrics.
More information about this Domestic Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given Domestic Voice Process Executive job
- What are the job requirements to apply for this Domestic Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Domestic Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Domestic Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Domestic Voice Process Executive position?
- Ans: There are immediate 1 job openings for Domestic Voice Process Executive in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
