Domestic Voice Process Jobs in Chandigarh,Mohali - Teleperformance

Domestic Voice Process

Teleperformance

0 Years

12000 - 17000 Monthly

Expired

Posted: 07 Apr 20

Job Description

Are you fresher
Do you have excellent communication skills
Are you looking for some exciting and challenging role?
Then go ahead with the below job description.
A Brief Introduction of Teleperformance:
Teleperformance was founded in 1978 by Daniel Julien in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centres in 74 India, there are 6 centres: 3 in Jaipur, 1 in Gurgaon, 1 in Mohali & 1 is a BPO company, hence the major hiring requirements are of agent staff.

Usually, and the hiring count is around 1000 to 2000 candidates every month for all 6 sites which include hiring for Domestic, Premium Domestic hiring process is quite simple:

There are 2 rounds of interview: HR Round & Ops Round.

Both the interviews are carried on over the phone and once the candidate is shortlisted, offer letter is released for the same on mail. Hiring is done at Pan India level.
Job Description
Multiple opportunities for Fresher and Experienced candidates for Voice/Inbound Domestic, Premium Domestic & International Accounts.
Teleperformance is hiring for the following process-
Domestic inbound customer service-voice
Salary-12k to 177k
Any Educational Background should be 12th pass and 18 years old
*Any Graduate/UG Dropout
*Good communication skills required- Written and Oral.
*Comfortable with 24*7 Rotational Night Shifts and Rotational Offs.
Responsibilities and Duties
Responsible to deliver high quality and productivity results that meet the identified targets
Would require strong upselling skills
Energetic, friendly and approachable individuals who understand the importance of great customer service
Need strong command on convincing the customers
Transaction handling Services, Problem Solving Efficiency.
Maintains composure and patience with customers
Ability handle a tough situation with a customer
Hit the client metrics
Required Experience, Skills and Qualifications
Language proficiency spoke Good Communication skills
Highly motivated and the target is driven with a proven track record in sales
Prioritizing, time management and organizational skills
Excellent selling, communication and negotiation skills
Outstanding verbal, written and listening skills (English)
Understands details of several functions to provide quality service
Carefully write/type messages to ensure the professional tone
Candidate should have good knowledge about Computer
Must be 18 years of age or older
High School Diploma or equivalent required
Candidate should have excellent interpersonal skills
Open to work in rotational shifts, according to business needs
Must pass Operations Validation
Candidate should have all relevant documents.
Additional Benefits for Candidates
Relocation bonus will Provide.
Free Guest House Accommodation for 15 days(Regional or International joining in Indore and Jaipur), till first salary(Regional Mohali).
Travel tickets reimbursement Provide.
The candidate is eligible for an IJP after 6 months.
Note-THR will Not take any Charge From candidates.