Job Description
Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in Openshift, Cloud Pak for Data, Watson Knowledge catalog, Instana and Watson Artificial Intelligent IT Operations (Watson AIOps).
Responsibilities
The Essential Management operations and support team ensures the service is highly available and fully optimized in a 24/7/365 environment. Team members are located worldwide, and frequently communicate and work with customers and other development team members to ensure the services are optimal. As a Shift or duty, manager responsibilities include operations and logistics coordinators for the Shifts covering 24/7/365 prepare, review & revise roster on resource availability. Manage SLA’s for the tickets - operationalize handover to next shift Shift work is required, act as a customer escalation manager on shift. The shift duty manager must have strong leadership and project management skills, ability to clearly communicate with clients and executives in a fast-paced high-pressure environment. Highly motivated to ensure a high level of client success, with exceptional attention to detail and process.
Flexibility to work in different time zones as this is shift based work including weekends.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in Openshift, Cloud Pak for Data, Watson Knowledge catalog, Instana and Watson Artificial Intelligent IT Operations (Watson AIOps).
Responsibilities
The Essential Management operations and support team ensures the service is highly available and fully optimized in a 24/7/365 environment. Team members are located worldwide, and frequently communicate and work with customers and other development team members to ensure the services are optimal. As a Shift or duty, manager responsibilities include operations and logistics coordinators for the Shifts covering 24/7/365 prepare, review & revise roster on resource availability. Manage SLA’s for the tickets - operationalize handover to next shift Shift work is required, act as a customer escalation manager on shift. The shift duty manager must have strong leadership and project management skills, ability to clearly communicate with clients and executives in a fast-paced high-pressure environment. Highly motivated to ensure a high level of client success, with exceptional attention to detail and process.
Flexibility to work in different time zones as this is shift based work including weekends.
Required Technical and Professional Expertise
- Experience managing clients’ expectations and large-scale delivery projects
- Bachelor’s degree or technical equivalent experience
Preferred Technical and Professional Expertise
- Familiarity with Compute, Storage and Networking components from IBM Cloud, AWS, Azure
- Familiarity with Red Hat OpenShift
- Salesforce, PagerDuty and Slack integration experience
- Project Management Certification
Job Particulars
Role hr admin
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1439865
Job Category BSc/BCA/BBM , Recruitment
Locality Address
State Gujarat
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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