Dynamics CRM Developer Jobs in Chennai - Luxoft

Dynamics CRM Developer

Luxoft

0 to 3 Years

Not disclosed

Expired

Posted: 12 Mar 21

Job Description

Project Description

As part of our strategic partnership with one of the biggest financial institutions in the World, we are hiring various IT specialists, who will become part of their IT Service Center. The bank is an international organization dedicated to providing financing, advice, and research to developing nations to aid their economic advancement. The bank predominantly acts as an organization that attempts to fight poverty by offering developmental assistance to middle- and low-income countries. Our client is a provider of financial and technical assistance to individual countries around the globe. The bank considers itself a unique financial institution that sets up partnerships to reduce poverty and support economic development.

Responsibilities

Skills

Must have

Work closely with business users to understand business requirements
Demonstrate Dynamics solution capabilities to the users
Conduct business process analysis and create Fit/Gap report
Create Solution design to address business requirement, interface and performance requirements
Advise on complex business cases and propose comprehensive solutions based on Dynamics OOB, 3rd parties and customizations
Create functional specification document and functional design for customizations
Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
Provide MS Dynamics SME expertise to business and mentor team members
Support data migration from external systems into Dynamics
Conduct solution testing and assist with user acceptance testing
Conduct user and administrator training
Proactively document solutions, processes, designs and lessons learned
Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements.
Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
Strong hand on experience in Configuring Dynamics Self-service Portals, Custom portal and knowledge Management, SharePoint integration
Experience in Configuring Customer Service Hub, Unified Client Interface, Power BI Dashboards & Reports

Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service
Proficiency in designing, developing and implementing business processes, plugins and workflows
Experience in designing and creating custom entities and relationships between those entities
Experience in handling multiple business unit with data segregation and cross BU access/roles
Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint
Experience of software development using Microsoft .Net, C#, JSON and jQuery
Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps
Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)
Experience in developing automations using Power Automate and Power Apps
Experience in developing application which can be published to Azure
Experience in handling huge volumes of case and email records
Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD
Experience in designing and automating the survey forms using MS Forms Pro
Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus
Hands-on experience in developing Power BI Dashboards & Reports is a plus
Provide troubleshooting/technical support
Actively participate in design and analysis sessions to ensure sound team decision-making
Support system and user acceptance testing activities, including issue resolution
Complete technical documentation to ensure system is fully documented
Share best practices and lessons learnt from past implementation efforts