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E Support Officer Jobs - Hyderabad - Knoah solutions

E Support Officer

Knoah solutions
experience-icon 0 to 1 Years
salary-icon Not disclosed
Expired

Posted: 10 Mar 16

Job Description

Job Description:

Eligibility:
  • Any Graduate or Under Graduate

Other Information:
  • Work Hours: 9 hours-Including 1-hour break (5 day work week & 6 day during training)
  • Shifts: Rotational Shifts (Candidate should be willing to work in Night shifts)
  • Transport: Provided (Home Pick up & Home Drop)

Pre- Requisites:
  • Should possess effective written communication skills and comprehension skills.
  • Should have command on internet concepts, networking concepts, Operating System concepts in XP, Vista, 7 and Mac, Computer basics, Wireless Communication, Mobile applications, Mobile technology, electronic gadgets.
  • Excellent Typing Speed: (At least 30 wpm).
  • Excellent interpersonal, intrapersonal skills, team player.

Roles & Responsibilities:
  • Assist & respond to technical and customer queries via email, chat.
  • Ensure all contacts are documented using the tracking tool.
  • Ensure customers are satisfied with services offered.
  • Other duties and responsibilities as assigned.
  
Selection Process:
  • Round 1: English proficiency test (Basic questions in English grammar, vocabulary, reading comprehension, true/false, fill in the blanks, paragraph writing etc…)
  • Round 2: Passage writing assessment (Candidates need to write on few given topics, this assessment is conducted to asses written communication skills)
  • Round 3: Written technical test (Written assessment on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players etc...)
  • Round 4:Typing Test (30 plus words are required per minute)
  • Round 5: Ops round (Fitment in to the program)
  • Round 6: Final HR          

Job Particulars

Education BE/B.Tech
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id172776
Job Category BPO , Others
Locality Address
State Telangana
Country India

About Company

DebtCare Enterprises Pvt Ltd
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