E-travel Professional Jobs in Bangalore - Travix Leisure & Travel Pvt Ltd

E-travel Professional

Travix Leisure & Travel Pvt Ltd

0 Years

24000 - 300000 Yearly

Expired

Posted: 18 Jan 18

Job Description

Answer Inbound calls for all type of queries being asked by the Travix customers from across the globe.
Make outbound calls to the Airline, consolidator and suppliers for all business-related matters.
Provide correct and complete information to customer' s queries through inbound & outbound calls.
Maintain quality parameters like correct verbiages, adequate & relevant product information, empathy, politeness etc. on all type of calls.
Support customer on emails within the service level (24 hours)
Abide by the standard operating procedure of the company for any given task.
Improve Sales on calls.
Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
Direct contact with the customer for all type of online travel agency related issues like ticketing, a reissue of tickets, changes, cancellations, refunds, meal request, wheelchair request etc.
The same (above) functionality gets replicated to clarify queries with business partners, consolidators, Airline and suppliers.
Responsible for escalating to the relevant team in case of further assistance like refund, reissue etc.
Must understand the significance and results of providing services within the service level.
Must work on standard operating procedures made by the company and department.
Any Graduate.
IATA, MTA will be an advantage.
Proficient in English (Spoken and Written).
Result Driven.
Customer focused.
Teamwork.
Data-driven.
Can do mentality.

Job Particulars

Role others

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, M.Com, MA, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id377196

Job Category Diploma , Others

Locality Address

State Karnataka

Country India

About Company

Travix Leisure and Travels Pvt Ltd

About Travix India: Travix Leisure & Travel Private Ltd is part of Travix International BV, a Dutch company making online traveling easier for you; together with the best prices that is our drive! At Travix we are passionate about our online products; we sell flights, hotels, car rentals, entertainment and continuously improving our product portfolio.

Travix is worldwide one of the largest online travel companies with an extensive portfolio of travel-focused websites operating under the brand names Cheap Tickets, Budget Air, Vayama, Vliegwinkel, Flugladen and GowithMax. We are active in over 28 countries and employ around 500 people. The annual turnover is the approximately U.S. $ 2 billion. We have 50M unique visitors and 4M transacting customer per year. Travix is a fast growing start-up type environment where innovators who execute thrive.

We're constantly looking for new talent! Are you interested in working for a growing company, and looking for a challenging job in a Travel / e-Commerce environment? In that case, your new career step could be at Travix! Have a look at our JD posted in Naukri. Or get in touch with our Recruitment Team at

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