Ecolab Associate Q and A - YouTube Jobs in Pune - Ecolab

Acknowledge receipt of and enter input orders that arrive via email accurately and timely into SAP. Track and trace activity including levels of service.
Raw Materials Processing: execute export functions for raw material processing including order entry, vendorsupplier follow-ups, issue resolution, maintaining a track-and-trace process, document execution and itemvendor maintenance administrative support.

Shipping and Product Documents: ensure timely and accurate document availability for each order to meet customer and regulatory requirements by retrieving documents, uploading them into a document depository and sending documents per customers requests to meet the requiring customer level of service requirements.

Order Tracking and reporting: Maintain effective track trace process for in-transit shipments and for document requests.

Create Dailyweeklymonthly reporting with given metrics.

Communicate effectively over phone and e-mail to provide information and resolve issues with internal and external customers

Understand and assist in the operations process, supporting all administrative aspects from receipt of order to delivery of products.

High Level of Urgency: Demonstrates urgency to resolve issues with internal and external customers

Escalates issues appropriately and promptly to ensure optimum customer satisfaction and on-time delivery.

Special Assignments: Support special projects including process efficiency improvements

Work directly with the transportation teams and service providers to confirm the order is moving through the supply chain within expected and communicated lead times.

Utilizes call management skills, ensuring availability and ownership of internal customer calls

Escalates issues appropriately and promptly to ensure optimum customer satisfaction and on-time delivery.

Effectively sets priorities in order to meet workload, commitments and all applicable established departmental goals.

Anticipates and manages workload by escalating to their respective team andor Manager, as required, to meet current workload requirements.

Manages assigned backlog accurately, efficiently and completely.

Ensures established business processes are followed, while maintaining complete and accurate order files.

Required Skills

Excellent written and verbal English communication skills.

High level of organization, time management, attention to detail, follow up skills, ability to multi-task and learn in a fast-paced environment.

Computer literacy: Microsoft Office Suite, SAPERP systems, Transportation Management systems is highly desirable.

Demonstrated success in problem solving and conflict resolution.

Display positive energy and exceptional work-ethic.

Easily adaptable to changing business needs

Ability to handle escalated customer service situations

Ability to manage escalations and resolve problems in a timely manner

Passionate About Providing The Exceptional Customer Experience

Ability to quickly learn new software, systems or processes

1 -3 years related experience andor training

Proven ability to resolve problems independently and take appropriate action in a timely manner
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