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· Responding to customer support inquiries as quickly and accurately as possible via phone, chat, and email.
· Manage, process, and track customer Order for the timely arrival of online orders.
· Documenting product issues, providing customer feedback, and generate summarized reports to Product Managers and Operational Departments.
· Maintain high customer satisfaction & logistics metric scores for our online stores Like Amazon, eBay, Newegg.
· Data entry/analysis and reporting to support the Management team.
· Communicate with other internal Operations and work collaboratively with Ecommerce Channel Managers, Marketing, and Graphical teams.
· She understands the English language well.
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