Educational Services Coordinator Jobs in Bangalore - Snowflake

Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. We are now a global, world-class organization with offices in more than a dozen countries and serving many more.

Snowflake is seeking an Educational Services Coordinator (APAC) dedicated to supporting all aspects of technical training delivery and providing customer support primarily for our customers/partners/internal teams located in the APAC region.

This position will be part of the Education Services Operations team and work closely with delivery, curriculum development and other program teams to manage the day to day of a fast growing customer training business. This role requires solid experience with LMS and eCommerce administration, global coordination of onsite training events, public class management, customer support, financial and analytical reporting.

Primary Responsibilities

• LMS administration to create and support public and private training events in multiple time zones, regions, currencies etc. as well as other training offerings like On-Demand Courses and Certification Exams.
• Provide support for the SnowPro Certification program including candidate inquiries, account management, exam registrations, badge issuance and policy enforcement.
• Manage regional public and private class schedule, instructor assignments, facility/classroom reservations, student registration, class rosters, post-class surveys, and instructor-led class logistics.
• Provide eCommerce support and assist with customer payment issues, refunds, discounts, invoicing and general inquiries.
• Provide support as needed for non-APAC based customers and internal teams which will require after/off hours support.
• Accurately maintain monthly/quarterly revenue, expense, utilization and enrollment reports.
• Accurately maintain backlog reports and ensure customers are notified of unused purchases and expiration dates.
• Create and maintain internal “How To” articles, process documentation, notification templates etc.
• Provide internal LMS system support by responding to inquiries regarding instructor assignments and system access.
• Coordinate the distribution of training materials to customers via the LMS platform in accordance with Snowflake policies.
• Provision and distribute student lab access as required.
• Basic Salesforce knowledge of opportunities, quotes, accounts, contacts etc. and ability to build and maintain Salesforce reports.
• Communicate with regional sales teams to provide public schedule updates, promotions, course updates/releases and other announcements as needed.
• Assist with course release/roll-out process by completing task assignments by required due dates.

Key Focus Areas

• Customer support: Providing exceptional support to our current and potential customers and partners through email, chat, documentation and FAQs.
• Customer Training Business Knowledge: Keen understanding of the business requirements to meet revenue and margin goals. Familiarity with technical training techniques and methodology that creates a highly effective end user training experience.
• Training delivery: Participate in weekly scheduling meetings with Delivery management and provide required data for keep/cancel decisions, confirm and communicate instructor assignments, ensure the LMS, Instructor Schedule and all related reports are accurate.

Our Ideal Candidate

• BA/BS degree and 3-5 years of experience with resource and training coordination.
• Exceptional communication skills while multitasking in a fast-paced environment.
• Self starter that can prioritize and accurately complete work on concurrent projects and tasks with minimal supervision.
• Acute attention to detail.
• Adept at process formulation and cross-functional collaboration.
• Knowledge of LearnDot (LMS), Salesforce, GSuite (ex. google sheets/docs, gmail, groups, calendar), MS Excel, Looker and/or other BI tools, SurveyMonkey a plus!

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?