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Email and Chat Support Executive Jobs in Pune - AP Management Services

Email and Chat Support Executive

AP Management Services
experience-icon 0 Years
salary-icon 15000 - 30000 Monthly
Expired

Posted: 09 May 20

Job Description

We are hiring Email and Chat Support Executive for MNC BPO company at Pune.

Roles and Responsibilities:

• Communicate with Client Customers Via Chat or Voice Call to Help Resolve the Issues Being Faced

• Receive, Process and Verify the Accuracy of Orders from Customers Utilizing the Company’s Internal crm/mainframe Systems and Customer Purchase Orders

• Thoroughly and Efficiently Gather Customer Information, Access and Fulfil Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts and Document Interactions through Contact Tracking

• Access the Company’s Internal Systems to Obtain and Extract Order Information and Provide customer Service Management with the Data for Inclusion in Various Scheduled and Special Reports

Skills:

• Proactive and Inquisitive Candidate Required with Clear and Precise Communication, Written and Oral

• Provides Back-up Support to other Group Members in the Performance of Job Duties as Required

• Job Requires the Candidate to Be Assertive or Influence People, Probe for Responses and Empathize with Customers

• Typing Speed is Crucial (speed 30 Words per Minute)

Job Particulars

Role others
Education B.Com, BA, BBA/BBM, BE/B.Tech, BEd
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id926377
Job Category Others
Locality Address Yerawada
Country India

About Company

AP Management Services
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