Email and Chat Support Executive Jobs in Pune - AP Management Services
Job Description
We are hiring Email and Chat Support Executive for MNC BPO company at Pune.
Roles and Responsibilities:
• Communicate with Client Customers Via Chat or Voice Call to Help Resolve the Issues Being Faced
• Receive, Process and Verify the Accuracy of Orders from Customers Utilizing the Company’s Internal crm/mainframe Systems and Customer Purchase Orders
• Thoroughly and Efficiently Gather Customer Information, Access and Fulfil Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts and Document Interactions through Contact Tracking
• Access the Company’s Internal Systems to Obtain and Extract Order Information and Provide customer Service Management with the Data for Inclusion in Various Scheduled and Special Reports
Skills:
• Proactive and Inquisitive Candidate Required with Clear and Precise Communication, Written and Oral
• Provides Back-up Support to other Group Members in the Performance of Job Duties as Required
• Job Requires the Candidate to Be Assertive or Influence People, Probe for Responses and Empathize with Customers
• Typing Speed is Crucial (speed 30 Words per Minute)
Job Particulars
About Company
