iNEWPM
ad

Email Process Jobs in Hyderabad - Tata Business Support Services

Email Process
Tata Business Support Services
0 to 0.6 Years
150000 - 200000 Per Year
Tata Business Support Services
Last Date 27 Jan 2018

Tata Business Support Services - Job Details

Date of posting: 28 Nov 17

Job Title:          Customer Care Executive

Location:          Begumpet, Hyderabad    

Job Purpose:

  • Education Qualification: - Graduate with 15 years of formal English Medium education
  • Experience: - fresher or 6 months
  • Knowledge: Pre-requisite:- Candidate to be proficient in business writing skills
  • Typing Speed - 25 words per minute with 90% accuracy
  • Other Characteristics: - Patience - Ability to deal with difficult, escalated emails
  • High on confidence
  • Complex problem solving (identification, resolution)
  • Passion to meet and exceed expectation
  • Expressive - adequate articulation
  • Ability to develop a rapport with every customer
  • Positive attitude
  • Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
  • Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.

 

Phase I – Hiring

  • Prerequisites
  • Qualification :- Graduate
  • Experience: - Min 1 Year Experience in Inbound Customer Service/Tele Sales etc.
  • Essential Requirements
  • Excellent communication in English & Hindi
  • Typing Speed > 30 WPM & 90% accuracy
  • Excellent in written communication skills

 

Interview Process & Panel

  • 1. Group Discussion
  • 2. Aptitude Test
  • 3. HR Round
  • 4. Operations Round

 

Working Hours for the process: - Process timings – Day shifts

Working Days: - 5 day week

Week off: - 2 (Rotational off)

Hiring Process : Face to Face Interview

Job Role : Others

About Tata Business Support Services

Tata Business Support Services was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from 'E2E SerWiz Solutions to 'Tata Business Support Services Limited' in 2008.

In 2004, the company was the first to launch automated language based routing at all India level making it the pioneer in applying hub and spoke model to BPM industry. In 2005, Tata BSS became the first company to have 3 disaster recovery sites for Indian operations. Early 2007, the company won another first when it launched its proprietary multi-vendor platform for third party auto-insurance.

On 31 March 2014, Tata BSS had 45+ clients across the globe. Over 85% of its workforce is into sales and customer service. Locations: Tata BSS has global presence with offices and 19 development centres in India, US and Europe.

Tata BSS manages its operations in a hub & spoke model, distributed throughout India. Over 1.2 million customers connect every day. In recent years, the company has begun shifting part of its operations from the core hub in Hyderabad to its secondary hub in Pune, India.

 

 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Tata Business Support Services recruiting Email Process Experienced(0 to 0.6 Years) candidates in Hyderabad. The Tata Business Support Services vacancies for Email Process is filled through Face to Face Interview etc.
Tata Business Support Services jobs for Experienced(0 to 0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 0.6 Years) candidates every year based on the skills -BPO, ITES, Call Center. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), PG Diploma, MSc, M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Others job field. The Experienced(0 to 0.6 Years) candidates applying for Email Process should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Tata Business Support Services recruitment, Experienced(0 to 0.6 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Tata Business Support Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Tata Business Support Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.