Email Process Jobs in Hyderabad - Tata Business Support Services
Job Description
Job Title: Customer Care Executive
Location: Begumpet, Hyderabad
Job Purpose:
- Education Qualification: - Graduate with 15 years of formal English Medium education
- Experience: - fresher or 6 months
- Knowledge: Pre-requisite:- Candidate to be proficient in business writing skills
- Typing Speed - 25 words per minute with 90% accuracy
- Other Characteristics: - Patience - Ability to deal with difficult, escalated emails
- High on confidence
- Complex problem solving (identification, resolution)
- Passion to meet and exceed expectation
- Expressive - adequate articulation
- Ability to develop a rapport with every customer
- Positive attitude
- Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
- Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.
Phase I – Hiring
- Prerequisites
- Qualification :- Graduate
- Experience: - Min 1 Year Experience in Inbound Customer Service/Tele Sales etc.
- Essential Requirements
- Excellent communication in English & Hindi
- Typing Speed > 30 WPM & 90% accuracy
- Excellent in written communication skills
Interview Process & Panel
- 1. Group Discussion
- 2. Aptitude Test
- 3. HR Round
- 4. Operations Round
Working Hours for the process: - Process timings – Day shifts
Working Days: - 5 day week
Week off: - 2 (Rotational off)
Job Particulars
About Company
Tata Business Support Services was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from 'E2E SerWiz Solutions to 'Tata Business Support Services Limited' in 2008.
In 2004, the company was the first to launch automated language based routing at all India level making it the pioneer in applying hub and spoke model to BPM industry. In 2005, Tata BSS became the first company to have 3 disaster recovery sites for Indian operations. Early 2007, the company won another first when it launched its proprietary multi-vendor platform for third party auto-insurance.
On 31 March 2014, Tata BSS had 45+ clients across the globe. Over 85% of its workforce is into sales and customer service. Locations: Tata BSS has global presence with offices and 19 development centres in India, US and Europe.
Tata BSS manages its operations in a hub & spoke model, distributed throughout India. Over 1.2 million customers connect every day. In recent years, the company has begun shifting part of its operations from the core hub in Hyderabad to its secondary hub in Pune, India.
