Embedded Escalation Engineer EEE Jobs in Bangalore

Embedded Escalation Engineer EEE

Microsoft

0 Years

Not disclosed

Expired

Posted: 16 Apr 20

Job Description

Embedded Escalation Engineer (EEE)

Bangalore, Karnataka, India

Job number 662615

Key Responsibilities:

As an Embedded Escalation Engineer (EEE), you will be an important member of the Customer Service and Support (CSS) Data and Enterprise Cloud Support Engineering Team and a virtual member of the Azure SQL Cloud Product Group. Your initial focus will be on Azure Data Factory Services.

You will have the following key responsibilities:

Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues.
Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories; such as self-healing mechanisms, self-serve, transparency, automation, and/or increasing the capabilities for Azure support.
Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted.
As a trusted advisor to the Microsoft Azure engineering team and the Serviceability Technology Lead, you will suggest changes to future versions to better equip our support teams as well as our partners and customers and help influence in-market solutions today.
As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions. These strategic areas of focus will target our highest impact pain points for our partners, customers and team members.
Able to work well in challenging situations while exhibiting flexibility and ability tolerate and manage through ambiguity and uncertainty.

Job Particulars

Role it software engineer

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id915889

Job Category IT/Software

Locality Address

State Karnataka

Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

Embedded Escalation Engineer EEE Job in Microsoft at Bangalore