Employee Helpdesk Support Jobs in Pune - Caretel Infotech Ltd

Employee Helpdesk Support
Caretel Infotech Ltd
Caretel Infotech Ltd
Last Date 06 Sep 2020
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Caretel Infotech Ltd - Job Details

Date of posting: 08 Jul 20
Roles and Responsibility

• Provides Technical and Chat support for resolving technology support issues.
• Performs installations, repairs, upgrades, backups and other maintenance tasks.
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May have expertise in commonly used business applications.
• May handle phone and email assistance as well.
• Other related duties assigned as needed.
General Knowledge, Skills & Abilities

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
• Knowledge of basic problem resolution and escalation practices
• Ability to provide appropriate level of support and guidance with applications and procedures
• Effective use of listening skills to develop an understanding of client inquiries and problems
• Excellent team player
• Self-motivated to learn new technology and new ways to deliver support
• Shows enthusiasm when providing technical support
• Stays up-to-date with latest technology
• Problem Solving and critical thinking skills

Cab Facility is available, should be willing to work for 24/7

Skills: Trouble Shooting, Escalation, Installations, Repair, Upgrades, Backup, Maintenance, Production Support, Install, Configure

Experience: 1.00-3.00 Years

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Caretel Infotech Ltd

Caretel Infotech Ltd
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Caretel Infotech Ltd recruiting Employee Helpdesk Support Experienced(0 to 3 Years) candidates candidates nearby Pune.Caretel Infotech Ltd vacancies for Employee Helpdesk Support is recruited through Written-test, Face to Face Interview etc.
Caretel Infotech Ltd Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Employee Helpdesk Support position in Caretel Infotech Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Caretel Infotech Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Caretel Infotech Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Caretel Infotech Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Caretel Infotech Ltd and near your city and get a secured career.