End User Computing Jobs in Mumbai - NewGen IT

Hi,

Please find the below JD of EUC position.

B.Tech preferences and if not B.Tech certificates required.

Should be comfortable with 24*7 shift

Night shift allowances are extra.

END USER SUPPORT - MUMBAI

Incident Management 

End User Support (Desktop, Laptop, Printers and Scanners)

Antivirus Management - End User 

Patch Management - end User

Support Window -12*6 

Location - Mumbai 

Scope of Services: Deployment of Onsite L1+ Engineer to Provide Labour only Support to IEX End users in  Mumbai 12hours x 6 days

• FTE will understand and managed the technical issues of end users (remote or onsite) and resolve the issues related to EUC devices, Windows-based operating environment, specifically in Word, Excel, PowerPoint, Outlook and Office 365 Apps, Active directory.

• Managed the ticket queue and provide support as per the high urgency tickets.

• For parts requirement, Engineer shall intimate to customer nominated technical lead.

• Engineer will have to work closely with the customer nominated technical lead and maintain the good interpersonal and good relations with the end users.

• Adhere to the SLA set as per the role defined and as per e engineer will provide support as per the Severity / Priority level assigned or communicated .

Onsite engineer in Mumbai can also do the following in consultation .

o Installation, Backup, Restoration and Troubleshooting of Microsoft SQL & Postgres.

o Installation and troubleshooting of Visual Studio and all Inhouse developed Application etc.

o Should have knowledge and hands on with RHEL (Installation, Troubleshooting etc.)

o VM creation and installation on hyper v (initial level).

o 1st level network troubleshooting.

o Day to day critical service health check.