Engineer Tech Support Jobs Opening in ONREMOTE TELECOM Pvt Ltd at Noida-Others, Noida
Job Description
Job Summary:
The Engineer Technical Support (NOC) plays a critical role in providing round-the-clock monitoring and support for network infrastructure, field service coordination, and service delivery management. This role involves troubleshooting routers, switches, DSL lines, and other access equipment; managing incident tickets; and ensuring timely link delivery through coordination with ISPs, LCOs, and telcos.
The ideal candidate will be tech-savvy, customer-focused, detail-oriented, and able to operate efficiently in a high-pressure, 24/7 support environment.
Key Responsibilities:
1. NOC Operations & Technical Troubleshooting:
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Monitor network infrastructure, alarms, and system performance using NMS tools.
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Handle incoming technical support requests via phone, email, and ticketing systems.
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Troubleshoot and resolve issues related to:
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Routers (Cisco, Juniper, MikroTik, etc.)
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Switches (L2/L3)
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DSL/broadband/FTTH setup and configuration
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VPNs, IP conflicts, link drops, or degraded network performance
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Escalate unresolved incidents to L2/L3 teams and track them through resolution.
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Maintain incident and change management logs with full resolution details.
2. 24x7 Shift Coverage:
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Work in rotating shifts (day/night/holidays/weekends) as part of the NOC team.
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Maintain consistent shift handover notes to ensure continuity across teams.
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Remain available for priority or emergency incident escalations during shifts.
3. Router/Switch/DSL Configuration:
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Perform initial configuration, reset, or updates on CPE devices like routers and DSL modems.
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Guide field teams or end users over the phone to set up or troubleshoot their devices.
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Perform firmware upgrades and remote reconfiguration as needed.
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Maintain a record of MAC addresses, IP assignments, access credentials, and topology maps.
4. Coordination with Field Teams and ISPs:
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Liaise with Telcos/ISPs/Local Cable Operators (LCOs/LSOs) to:
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Check for feasibility of new circuit delivery
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Follow up on order confirmations
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Confirm service availability at client locations
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Ensure timely deployment and activation of links as per SLA
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Log and track tickets raised to providers for line faults, latency, or downtime.
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Coordinate field technician visits for last-mile issues or customer site checks.
5. Documentation & Reporting:
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Maintain comprehensive logs of incident tickets, resolutions, and escalations.
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Document standard procedures for common issues (SOPs, KB articles).
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Generate daily/weekly uptime, latency, and performance reports.
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Track link delivery timelines and update service delivery dashboards accordingly.
6. Customer & Internal Communication:
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Provide regular updates to clients on ticket status or link delivery progress.
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Respond professionally to service inquiries or complaints with accurate information.
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Collaborate with internal stakeholders like sales, provisioning, and implementation teams.
More information about this Engineer Tech Support Job
Please go through the below FAQs to get all answers related to the given Engineer Tech Support job
- What are the job requirements to apply for this Engineer Tech Support job position?
- Ans: A candidate must have a minimum of fresher as an Engineer Tech Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BBA/BBM, BCA, BE/B.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Engineer Tech Support is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Engineer Tech Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Engineer Tech Support position?
- Ans: There are immediate 1 job openings for Engineer Tech Support in our Organisation.
Job Particulars
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