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Escalation Specialist jobs - Pune - Onsitego - 3 to 5 years of experience - 16 December 2020

featured-job FEATURED JOB

Escalation Specialist

Onsitego
experience-icon 3 to 5 Years
salary-icon 25000 - 50000 Monthly
Expired

Posted: 16 Dec 20

Job Description

·    

     Act as a one point of contact for stores escalations

·         Respond to customer complaints directly as well as help customer service representatives (CSDs) at stores in resolving complaints

·         Collaborate with the Contact Center team and service teams at Onsitego for resolutions regarding customers’ issues, product problems, serious questions and other general client concerns

·         Address service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         Be the Onsitego relationship manager for the customer and store CSDs


Job Particulars

Education 12th Pass (HSE)
Who can apply Experienced (3 to 5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1069122
Job Category
Locality Address Akurdi , Aundh , Balewadi , Baner , Bavdhan , Bhosari , Bibvewadi , Bund Garden Road , Camp Area , Chandan Nagar , Chinchwad , Dange Chowk , Deccan Gymkhana , Dhole Patil Road , East Street , Erandwane , F.C. Road, Fatima Nagar , Hinjewadi , J.M. Road , Kalyani Nagar , Karve Nagar , Katraj , Khadki , Kharadi , Kondhwa , Koregaon Park , Kothrud, Lonavala , Magarpatta , MG Road , Nagar Road , NIBM Road , Nigdi, Old Mumbai-Pune Highway , Pimple Nilakh , Pimple Saudagar , Pimpri , Sadashiv Peth , Salunkhe Vihar Road , Sassoon Road , Satara Road , Senapati Bapat Road , Shivaji Nagar , Sinhgad Road , Swargate , Viman Nagar , Vishrantwadi , Wagholi , Wakad , Warje , Yerawada , Pune-Others
Country India

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