Escalation Specialist Job in Onsitego at Akurdi, Aundh, Balewadi, Pune

FEATURED JOB

Escalation Specialist

Onsitego

3 to 5 Years

25000 - 50000 Monthly

Expired

Posted: 16 Dec 20

Job Description

Act as a one point of contact for stores escalations

· Respond to customer complaints directly as well as help customer service representatives (CSDs) at stores in resolving complaints

· Collaborate with the Contact Center team and service teams at Onsitego for resolutions regarding customers’ issues, product problems, serious questions and other general client concerns

· Address serviceproblems by clarifying the customers’ complaint; determining the causeof the problem; selecting and explaining the best solutionto solve the problem; expediting correction or adjustment; following up to ensure resolution

· Be the Onsitego relationship manager for the customer and store CSDs

Job Particulars

Role bpo telecaller

Education 12th Pass (HSE)

Who can apply Experienced (3 to 5 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1069122

Job Category

Locality Address Akurdi , Aundh , Balewadi , Baner , Bavdhan , Bhosari , Bibvewadi , Bund Garden Road , Camp Area , Chandan Nagar , Chinchwad , Dange Chowk , Deccan Gymkhana , Dhole Patil Road , East Street , Erandwane , F.C. Road, Fatima Nagar , Hinjewadi , J.M. Road , Kalyani Nagar , Karve Nagar , Katraj , Khadki , Kharadi , Kondhwa , Koregaon Park , Kothrud, Lonavala , Magarpatta , MG Road , Nagar Road , NIBM Road , Nigdi, Old Mumbai-Pune Highway , Pimple Nilakh , Pimple Saudagar , Pimpri , Sadashiv Peth , Salunkhe Vihar Road , Sassoon Road , Satara Road , Senapati Bapat Road , Shivaji Nagar , Sinhgad Road , Swargate , Viman Nagar , Vishrantwadi , Wagholi , Wakad , Warje , Yerawada , Pune-Others

State Maharashtra

Country India